What are the responsibilities and job description for the IT Support Technician (Onsite/Remote) - Entry Level Path to Advancement position at SKYFY TECHNICA?
SKYFY TECHNICA is seeking an IT Support Technician who can balance sharp technical skills with strong client-facing professionalism—and ideally avoid being defeated by printers with attitude problems.
This entry-level role provides a clear pathway for advancement. Your performance and technical proficiency will guide future placement into roles that match your expertise, including senior-level positions.
ABOUT THE ROLE
This position supports client environments remotely and onsite. You’ll manage endpoints, cloud services, networks, collaboration tools, and infrastructure while maintaining clear documentation and real-time communication with the team.
KEY RESPONSIBILITIES
Endpoint & Workspace Support
- Manage full endpoint lifecycle: procurement, imaging, deployment, configuration, and replacement.
- Resolve workstation, peripheral, and device issues onsite and remotely.
- Provide workspace support focused on collaboration tools, shared resources, and information management.
Cloud Platform Support
- Administer Microsoft 365 and Google Workspace environments.
- Execute onboarding/offboarding, identity/access management, policies, and standard service requests.
- Support shared drives, mailboxes, permissions, and user collaboration.
Remote Support Operations
- Stay available in the support queue to keep caller wait times low.
- Perform ticket triage, remote diagnostics, resolution, and escalation.
- Document all ticket activity in real time with clear technical notes.
- Guide users through issues with calm efficiency, even when the “problem” is the monitor being off.
Onsite Support & Field Services
- Deploy workstations, network hardware, and infrastructure components.
- Perform cabling, rack work, camera installations, and low-voltage tasks.
- Respond to onsite incidents, equipment failures, and physical diagnostics.
- Support project work including office moves, network upgrades, and new site builds.
Documentation & Communication
- Maintain accurate updates in ticketing, project, and reporting systems.
- Regularly communicate technical activity and recommendations to team leadership.
- Produce clear documentation and contribute to internal knowledge bases.
MANDATORY:
Candidates must include the following in their application:
A complete list of all software tools, platforms, and systems you have experience with, each rated from 1–5:
- Rate 1: Limited knowledge
- Rate 3: Familiar and comfortable, can use effectively but not frequently
- Rate 5: Highly proficient; capable of building environments independently and configuring core functions
Applications without this skills list and rating will not be considered.
QUALIFICATIONS:
- Prior experience in IT support or MSP environments.
- Working knowledge of Windows, macOS, Microsoft 365, Google Workspace, networking basics, and standard security practices.
- Ability to work independently onsite and efficiently in remote sessions.
- Strong documentation habits and concise communication.
- Readiness to handle unpredictable onsite surprises, such as “the internet only breaks on Tuesdays.”
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: Hybrid remote in Alpharetta, GA 30009
Salary : $45,000 - $55,000