What are the responsibilities and job description for the General Manager position at Sky Zone?
As a Park Manager at Sky Zone, you are the hands-on leader of daily operations. You play a key role in ensuring smooth execution of park activities, from guest check-ins to party events, all while maintaining a safe, clean, and high-energy environment.
Reporting to the District Manager, the Park Manager supports team development, leads by example, and ensures that every shift runs with structure, enthusiasm, and accountability.
Responsibilities
Team Leadership & Development
- Lead by example and support the team in any park position as needed.
- Hire, train, and coach Assistant General Managers, Leads, and frontline team members.
- Support onboarding, scheduling, and performance conversations
- Build a positive and motivating culture where recognition, development, and accountability are prioritized.
Guest Experience & Operational Support
- Ensure consistent delivery of a safe, clean, and exceptional guest experience.
- Monitor daily operations to uphold all company standards, policies, and procedures.
- Proactively respond to guest feedback and resolve service issues in real time.
- Uphold compliance with all safety and cleanliness protocols, including OSHA standards.
Sales Support & Promotions
- Encourage a sales-minded culture focused on memberships, events, and upgrades.
- Execute in-park promotions and support local marketing efforts as directed.
- Track daily KPIs such as guest counts, memberships, and sales conversion rates.
Facility & Shift Readiness
- Perform daily safety checks and facility walk-throughs.
- Monitor equipment functionality and submit work orders as needed.
- Adjust staffing and priorities based on guest volume and park flow.
Key Performance Metrics
- Membership Sales & Conversion Rates
- Guest Feedback & NPS
- Shift Readiness & Safety Checklist Completion
- Labor Cost Awareness & Schedule Adherence
- Staff Retention & Training Completion
Qualifications
- 2 years of leadership experience in a fast-paced, customer-facing environment (entertainment, fitness, hospitality, retail, etc.)
- Sales and operations experience, ideally including P&L management and KPIs
- Strong leadership, coaching, and communication skills
- Tech-savvy; familiar with POS systems, Microsoft Office, and team communication platforms
- Available to work nights, weekends, and holidays as needed
Physical Requirements
- Ability to remain active and on your feet for extended periods of time
- Ability to lift and/or move up to 20 pounds
- Comfortable working in a loud, high-energy indoor environment
- Able to bend, stoop, climb ladders, and safely interact with equipment and attractions
Benefits
- Hourly pay with potential for additional bonuses or incentives
- 401(k) retirement plan
- Career advancement opportunities within a growing company
Pay: From $60,000.00 per year
Benefits:
- Employee discount
- Paid time off
- Relocation assistance
- Retirement plan
Work Location: In person
Salary : $60,000