The Retail Clerk I serves guests in Café Sky and/ or Corner Store. This position supports the ministries of Sky Ranch by providing an excellent experience for guests purchasing items through our retail store and if applicable, food vending outlets. This person helps us exceed guest expectations through excellent customer service and a quality environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Serve guests in Café Sky and/ or Corner Store, including but not limited to:
- Fulfill orders.
- Handle payment.
- Cook food items ordered.
- Handle inventory (stocking shelves, pricing items).
- Keep area safe, clean and orderly.
- Handle opening and closing duties for shift as assigned.
- Assist in the maintenance of inventory.
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OTHER DUTIES AND RESPONSIBILITIES
- Maintain compliance with Sky Ranch’s employee policies and procedures.
- Maintain compliance with all state and federal laws and regulatory requirements.
- Perform other duties as required.
QUALIFICATIONS:
EDUCATION
EXPERIENCE
CERTIFICATES, LICENSES, REGISTRATIONS
- Food handler’s license if duties entail working in a food outlet.
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KNOWLEDGE OF:
- Demonstrate effective customer service skills and handle service recovery moments to exceed guest expectations.
- Basic business math, being able to accurately calculate simple percentages, addition, and subtraction.
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SKILLS AND ABILITIES IN:
- Ability to exercise basic critical thinking skills, and take appropriate level of initiative.
- Ability to work with team members in a manner that builds mutual trust, respect, accountability and cooperation. Demonstrates principles of One Sky.
- Ability to speak, read, and write in English. Ability to speak clearly in face to face interactions; good listening skills.
- Good interpersonal skills that consistently demonstrate professionalism in the workplace.
- Demonstrate effective customer service skills and handle service recovery moments to exceed guest expectations.
- Adaptable, and able to remain calm during times of serving many guests at once.
- Ability to communicate the mission and vision of Sky Ranch to both internal and external customers.
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OUTSIDE CONTACTS
EQUIPMENT AND PROPERTY
- Retail property and equipment.
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PHYSICAL DEMANDS
- Physical effort required on a routine basis; ability to use up to 20 pounds of force frequently for moving and carrying objects.
- Ability to grasp, push, pull, carry or otherwise manipulate objects; ability to perform tasks requiring action of muscles or groups of muscles and foot and/or hand-eye coordination.
- Requires physical agility, including but not limited to: bending for items below or reaching for items above the individual; crawling under desks; stooping, and climbing step stools or ladder.
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WORK ENVIRONMENT
- Works indoors in normal office environment majority of the time.
- Limited exposure to physical risk while performing job duties, including but not limited to high temperatures for cooking; handling hot food items; working in food preparation areas.
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OTHER
Commitment to Christian principles and teachings both professionally and personally. Must be able to fully support Sky Ranch’s Doctrinal Statement. An active membership in a church whose spiritual beliefs are aligned with Sky Ranch’s Doctrinal Statement.
Commitment to Sky Ranch’s Vision, Mission, Values (A.R.E.) and Principles (WOW, Stewardship, and Excellence) demonstrated in daily behavior.
Must demonstrate annually a clear background check and review of child safety practices as required for camp accreditation by the American Camping Association.
