Waiver Services Supervisor

Sky Point Social Services is looking for a dedicated and experienced Waiver Services Supervisor to join our team! We offer an inclusive work culture, a rewarding job experience, and the opportunity to make a meaningful impact in the community. This position is office-based Monday–Thursday, with Fridays designated as remote work days.

Review the job description, Total Rewards, and required qualifications below. If you believe you're a great fit, we encourage you to apply! For any questions, please contact us at 260-492-9334.

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CULTURE
At Sky Point Social Services, we cultivate a family-oriented environment, fostering a supportive and welcoming culture for both employees and their families. As a community-focused organization, we actively engage in local initiatives like the Disability Expo, DSANI Buddy Walk, and Allen County Day of Caring to make a meaningful impact. Our small team structure allows us to provide wraparound support, emphasizing collaboration and open communication. We are committed to continuous improvement, encouraging employees to learn, adapt, and innovate. Our staff are the heart of our mission, meeting clients where they are and building meaningful relationships that change lives.

POSITION OBJECTIVE

To provide strategic leadership and operational oversight of Waiver Services, ensuring high-quality, person-centered support for individuals served through BMAN and Supported Living programs. This role is responsible for supervising Waiver Program Managers, supporting contracted Behavior Consultants, maintaining regulatory compliance, supporting staff development, and fostering a collaborative team culture. The objective is to enhance service delivery, ensure documentation integrity, and build strong relationships with clients, families, and community partners—all while upholding the mission and values of Sky Point Social Services.

PRIMARY JOB DUTIES AND RESPONSIBILITIES

• Oversee compliance across all Waiver Services, ensuring adherence to PCISPs and agency standards.
• Audit client and staff documentation, including quarterly reports, risk plans, and incident reports (IRs).
• Maintain Waiver Services compliance data and support external audits (e.g., BDS).
• Review Behavior Management’s monthly summaries, quarterly reports, and collect monthly payroll records.
• Ensure BCs and WPMs receive updated Notices of Action (NOAs).
• Serve on the Leadership team, Human Rights Committee (HRC), and Compliance Team.
• Report regularly to the Director of Programming on progress, concerns, and strategic initiatives.
• Attend high-level client meetings (e.g., transitions, crisis, complex planning) to provide leadership support.
• Address family concerns related to behavioral supports and ensure high-quality service delivery.
• Assist the Director of Operations with claim denials, rejections, and billing adjustments.
• Directly supervise Waiver Program Managers (WPMs), providing consistent 1:1 supervision and coaching.
• Assist the Director of Development in overseeing onboarding, training, and mentorship of new WPMs and Behavior Consultants
• Support contracted Behavior Consultants (BCs) and HSPPs through ongoing communication and leadership.
• Assign client referrals and ensure appropriate consultant-client matching.
• Assist WPM in coordinating DSP Performance Improvement Plans (PIPs) and assist with grievance resolution.
• Conduct spot checks on staff training and monitor DSP active/inactive status.
• Monitor team schedules, time-off requests, and workload distribution.
• Assist in recruiting, interviewing, and retention strategies for WPMs, DSPs, and BCs.
• Host monthly Behavior Consultants meetings.
• Encourage professional development and provide mentorship across the Waiver Services team.
• Serve as a backup trainer for DSP orientation and assist with job-specific training.
• Manage and support BMAN client caseloads; carry a reduced Waiver caseload.
• Manage BDS Portal referrals and coordinate new client intake and referral assignments for Waiver Services, ensuring appropriate matches based on established criteria.
• Track and update unit usage for Waiver Services clients.
• Enter new clients into Extended Reach and Therap as needed.
• Approve mileage, expense reports, timesheets, and contractor invoices.
• Promote a positive and collaborative team culture through morale-building and mentorship.
• Coordinate monthly Waiver team and billing meetings.
• Support planning of client engagement events (e.g., Friendship Day, March Madness).
• Organize Waiver staff appreciation efforts (e.g., birthdays/anniversaries, DSP Appreciation Week).
  

QUALIFICATIONS AND EDUCATION

• Bachelor’s degree in Human Services or related field (Master’s preferred).
• Minimum three years of experience in Waiver Services, including staff supervision
• Familiarity with Indiana Medicaid Waiver programs and service delivery models
• High level of knowledge and efficiency in online systems (such as Google Suite, Therap, ExtendedReach, and BDS Portal systems) and user interface systems.
• Strong leadership, communication, and conflict resolution skills
• Must be an independent worker and efficient in tasks with little oversight.
• Knowledge of basic mathematics and simple budget management.
• Must possess a commitment to the belief that all people have the right to dignity, respect, opportunity, and full community inclusion.
• Must have a philosophy that is consistent with the Mission, Vision, and Core Values of Sky Point Social Services.
  
  

TOTAL REWARDS

Well-Being & Support

Employee Assistance Program (EAP): Up to 6 free therapy sessions per year for staff and immediate household members.
"YOU Day": A personal day off to relax and recharge.
Flexible Schedules: Encouraging a healthy work-life balance.
Bereavement Leave: Support during times of loss.

FMLA: Available to qualifying employees.

Time Off
Paid Time Off (PTO) & Sick Leave: Accrued for vacations and personal needs.

Paid Holidays(13)

Financial Wellness

Simple IRA Plan: Retirement savings plan for eligible employees.
Mileage & Expense Reimbursement: Compensation for job-related travel and costs.

Health & Insurance

Dental, Vision & Life Insurance:
Coverage options to support you and your family.

Growth & Recognition

Training Platform (Relias): Access to hundreds of free professional development courses.
Recognition Awards: Celebrating outstanding contributions.
Sky Point Swag: Company-branded apparel and gear to show off your team pride.

Community Perks

Local Discounts: Special deals at Science Central and the YMCA of Allen County.