What are the responsibilities and job description for the Help Desk Support Specialist position at SKT Lab?
We are always looking for smart, enthusiastic, creative people to join our team! If you are interested in working with us, please email us at job@sktlab.com.
- Essential Position Responsibilities:
- Helpdesk tickets resolution and response completed in a timely manner
- SAP/ERP Related Applications Access Request Support
- Analyzing of missing authorizations and assigning Roles to users as per the approval
- Perform SOD check analysis by users and roles
- Perform simulation analysis
- Change request documentation
- Handling of IT assets and maintain strong documentation
- Provisioning of New users, Computers, Mobile devices
- Systems settings configuration and troubleshooting
- Installation and maintenance of Laptop and other related devices
- Prepare purchase request for new devices
- Supporting automation initiatives
- Other duties and projects as assigned
As a member of the IT Operations team, The engineer will be expected to receive tasks from our ticketing system and Sr. engineers to support business need.
Additional responsibilities are to include however not limited to the following:
- Education:
- BS degree in computer science or related field
- Experience:
- 3 years System Administration and Helpdesk Support experience
- Skills:
- Installation, Configuration and troubleshooting Of the PC/Laptops/Mobile, Servers, Strong Experience in Configuration & Troubleshooting of Windows 10, iPhone and Android phone
- Knowledge of BIOS, device driver, Active Directory, Group Policy, DNS and DHCP, RAID types and Skype for business
- Resolve issues with Office 365, Email, skype for business, Mobile device management
- Working Knowledge of Networking (TCP/IP), LAN/WAN systems, LAN protocols, VPN/SSL solutions and Antivirus/Malware solutions
- Enthusiastic about learning new technologies
- Flexibility to work with other time zones
- (Problem Solving) Proven ability to contribute to the analysis and fix IT problems
- (Teamwork) Work with teams globally for implementing large scale IT initiatives
- (Listening Communication Skills) Leads through listening to others and articulating clear, compelling messages