Temporary On-Call Associate, Visitor Experience

Responsibilities: Greet, welcome, and engage with visitors in a warm, professional, and outgoing manner that sets them up for a positive Skirball experience Proactively seek information about Skirball operations and maintain up-to-date knowledge about policies, programs, exhibitions, and offerings to share with visitors and colleagues Perform box office sales and generate will-call lists using the organization’s ticketing system Organize and handle visitor transactions with attention to detail while providing courteous customer service with discretion and security Receive, track, and account for daily cash and credit receipts ensuring accuracy and completeness Work closely with Security, Porters, and Volunteers at the membership desk to help the lobby run smoothly and ensure a positive visitor experience Share visitor experiences and weekend activity reports with the Visitor Experience Manager and other senior staff as requested Respond appropriately to visitor feedback and resolve issues with direction and/or support from management Serve as a reliable and caring member of the Visitor Experience team Qualifications, Experience, and Attributes: Excellent interpersonal, customer service, and verbal communication skills and a friendly, positive attitude Professional demeanor and active interest in interacting with people for the bulk of each day Excellent attention to detail, effectiveness as a team player, and ability to solve problems nimbly in a changing environment Ability to convey the Skirball’s mission and share information about its exhibitions, programs, and other offerings with visitors Ability to interact with people of different generations and backgrounds in a respectful, kind, patient, and caring way Basic math skills to account for receipts, prepare routine reports, and resolve errors Basic computer skills and competent written communication skills Preferred: fluency in Spanish; prior experience interacting with families; prior sales/box office experience