What are the responsibilities and job description for the Front Desk Experience Maker position at Skiptown?
📍 Charlotte, NC | 💼 $14 Hourly | ⏰ Full-Time or Part-Time with weekends required
At Skiptown, Our Core Values Drive Everything We Do:
- Pursue Results: We work with purpose and deliver on expectations.
- Act with Integrity: We do the right thing, every time, even when no one’s watching.
- Wow Every Time: From safety to service, we go above and beyond.
- Stronger Together: We support our teammates, communicate openly, and grow as one team.
As a Skiptown Support Skipper, you’ll set the tone for every guest experience. From greeting clients and answering questions to managing bookings and supporting smooth check-ins and check-outs, you’ll make sure everything runs seamlessly at the front desk. If you love helping people, staying organized, and creating great first impressions, this role is for you.
What You’ll Do:
- Welcome guests warmly and provide prompt, friendly service
- Answer questions about services, memberships, pricing, and events
- Assist with daycare, boarding, and grooming check-ins and check-outs
- Manage bookings and reservations using Skiptown’s software
- Process payments for services, memberships, and retail sales
- Promote Skiptown memberships, services, and special offers
- Keep the front desk and lobby clean, organized, and guest-ready
- Communicate updates and important information between guests and team members
- Document and escalate guest concerns or incidents as needed
You Might Be a Perfect Fit If:
- You’re friendly, approachable, and love helping people (and pups!)
- You thrive in a fast-paced environment where every day is different
- You’re organized and can manage multiple tasks at once
- You’re calm under pressure and great at problem-solving
- You enjoy working as part of a collaborative team
Bonus if You Have:
- Customer service, hospitality, or front desk/concierge experience
- Experience in a pet care environment or knowledge of pet services
- Familiarity with scheduling or booking software
Musts & Physical Requirements
- Ability to stand, walk, and move for extended periods during shifts
- Ability to safely lift and handle up to 30 lbs
- Comfortable working in an environment with dogs, pet hair, and occasional messes
What We Offer:
- Free VIP Membership to Skiptown
- Cha-Ching Fridays! (We get paid weekly)
- Employee discounts on all Skiptown services
- Free DoorDash DashPass subscription
- 50% discount on The Farmer’s Dog fresh pet food
- Discounted pet insurance through Spot
Next Steps:
If you’re ready to create great first impressions, support smooth operations, and be the friendly connection between guests and our team, Skiptown is your spot.
👉 Apply now and help every guest feel welcome from the moment they walk in.
Salary : $14