Risk Analyst

Skimmer is on a mission: to modernize the pool and spa service and repair industry. We’re a private equity-backed company with 7000 customers using Skimmer’s pool service platform to transform their businesses. But we’re not stopping there (there are over 70,000 pool service companies in this surprisingly large “niche” space).

Our customers love us almost as much as we love them (check out our reviews and our NPS score of 68!)

We were recently honored to join the Inc. 5000 list of fastest-growing companies, the Deloitte Fast 500, were named one of Built In Austin's Best Startups, as well as Austin's Best Places for Working Parents.

We’re looking for big thinkers with small egos, so let’s dive in!

Our Values-At Skimmer we:

• Realize our customers' success is our success.
• Build humble, diverse teams who have fun winning.
• Drive results with urgency.
• Earn trust through transparent communication.

Skimmer is on a mission: to modernize the pool and spa service and repair industry. We’re a private equity-backed company with 7000 customers using Skimmer’s pool service software and running their businesses the modern way. But we’re not stopping there (there are over 70,000 pool service companies in this surprisingly large “niche” space).

Our customers love us almost as much as we love them (check out our reviews and our NPS score of 68!)

We’re looking for big thinkers with small egos, so let’s dive in!

What You'll Do:

• Support the integrity and reliability of Skimmer’s Payments function by managing disputes (chargebacks), reviewing transactions for fraud and credit risk, and ensuring users are onboarded through a compliant KYC/KYB process.
• Serve as a key point of contact for resolving complex payments and fraud-related cases, ensuring a secure and trustworthy experience for end users. Strengthen internal processes to reduce risk, improve response times, and enhance customer confidence in the platform.

Key Responsibilities:

• Develop deep expertise in Skimmer’s invoicing and payments systems, with a focus on Stripe Connect integrations and payment operations.
• Act as a subject matter expert and escalation point for payments-related issues and support cases.
• Maintain a strong technical understanding of Stripe’s API and payments infrastructure.
• Create and maintain comprehensive documentation in Notion, including workflows, training materials, video tutorials, and guides.
• Continuously improve payment processes to increase scalability, efficiency, and customer experience.
• Manage payment disputes and chargebacks, ensuring prompt resolution and thorough documentation with adherence to SLA’s.
• Monitor and investigate suspicious activity using tools such as LexisNexis, Emailage, and internal reporting tools to mitigate fraud and maintain platform integrity.
• Collaborate with Marketing, Sales, and Customer Success teams to ensure accurate messaging and support for payments-related initiatives.
• Support ongoing improvements in compliance and risk management related to Payments.
• Utilize and maintain dashboards and reports on payment operations, dispute trends, fraud patterns, and payouts.

Our Tools and Platforms:

Payments & Risk: Stripe, LexisNexis, Emailage, Secretary of State entity search tools, service professional review sites

CRM & Communication: HubSpot, Slack, Notion, Google Workspace

Analytics & Documentation: SQL, Notion dashboards, Stripe Sigma, internal reporting tools

• Strong understanding of digital payments, card networks, and processors, especially Stripe Connect
• Experience in risk management, KYC/KYB verification, chargebacks, and fraud prevention
• Proficient in LexisNexis, HubSpot, Notion, Slack, Google Workspace or other industry tools
• Exceptional written and phone communication skills for documentation and customer outreach
• Analytical mindset with attention to data accuracy and operational detail
• Proven cross-functional collaboration with Product, Support, Engineering, and Compliance teams