What are the responsibilities and job description for the Coaching Operations Director position at Skillsoft?
At Skillsoft, we propel organizations and people to grow together through transformative learning experiences. We believe every team member has the potential to be AMAZING. Join us in our quest to transform learning and help individuals unleash their edge.
Coaching Operations Lead
OVERVIEW:
We are seeking a dynamic and experienced Operations Lead to be part of the Skillsoft Coaching division. The Coaching Operations Lead will contribute to the strategic planning, operational management, and growth of this critical segment of our business. This role requires a strong blend of operational expertise, strategic thinking, and a passion for coaching and development.
OPPORTUNITY HIGHLIGHTS:
- Skillsoft Coaching Strategy: work with the Head of Coaching Solutions and cross-functional team to develop and implement a clear and effective strategy for Skillsoft Coaching, aligning it with the company's overall objectives and growth plans.
- Operational Management: Oversee the day-to-day operations of the entire Skillsoft Coaching division, ensuring that the operational processes and systems run smoothly, efficiently, and meet high-quality standards. Develop necessary internal systems and procedures to ensure high functioning coach operations and continually improve and iterate on processes and systems.
- Customer Journey: Continually iterate and improve on the customer journey touchpoints. Develop 'moments of joy' for buyers, admins and users.
- Team Leadership: Lead and inspire a team of coach team support staff that includes community enablement, functional coordinators, and analysts. Provide guidance, support, and mentorship to enable professional growth and development.
- Quality Assurance: Maintain and enhance the quality of coaching engagements by contributing to implementing quality assurance processes, interventions, assessment tools, and feedback mechanisms.
- Business Development: Identify and pursue growth opportunities, including new markets, partnerships, and revenue streams to expand Skillsoft Coaching's reach and impact.
- Performance Metrics: Define and track key performance indicators (KPIs) to evaluate the progress and success of the Skillsoft Coaching business as well as operational efficiency of the business.
- Reporting: Provide regular reports to the Head of Coaching Solutions and the cross-functional coaching leadership team on the performance and progress of the Coaching Division.
SKILLS & QUALIFICATIONS:
- 12 years proven experience in coaching operations, training, and/or business operations.
- 5 years of direct people leadership experience
- Proven experience developing business functional operational strategies, systems and procedures.
- Proven ability to diagnose operational friction and streamline business processes and enhance process efficiency
- Demonstrated experience collaborating cross functionally to achieve results
- Demonstrated success in operational leadership and management.
- Strong strategic thinking and problem-solving abilities.
- Exceptional interpersonal and communication skills.
- Ability to build and nurture internal and external relationships.
- Knowledge of coaching industry trends and best practices.
- Leadership skills to inspire, motivate, and guide the team.
Target base salary range for this job requisition is anticipated to be $130K to $180K annualized.
We also offer participation in the Company Bonus Program and full benefits. The company may modify salaries, salary ranges and/or Pay Plans from time to time as it deems necessary.
OUR VALUES
WE ARE PASSIONATELY COMMITTED TO LEADERSHIP, LEARNING, AND SUCCESS. WE EMBRACE EVERY OPPORTUNITY TO SERVE OUR CUSTOMERS AND EACH OTHER AS:
- ONE TEAM
- OPEN AND RESPECTFUL
- CURIOUS
- READY
- TRUE
MORE ABOUT SKILLSOFT:
Skillsoft delivers online learning, training, and talent solutions to help organizations unleash their edge. Leveraging immersive, engaging content, Skillsoft enables organizations to unlock the potential in their best assets – their people – and build teams with the skills they need for success. Empowering 36 million learners and counting, Skillsoft democratizes learning through an intelligent learning experience and a customized, learner-centric approach to skills development with resources for Leadership Development, Business Skills, Technology & Development, Digital Transformation, and Compliance.
Skillsoft is partner to thousands of leading global organizations, including many Fortune 500 companies. The company features three award-winning systems that support learning, performance and success: Skillsoft learning content, the Percipio intelligent learning experience platform, which offers measurable impact across the entire employee lifecycle. Learn more at www.skillsoft.com.
Thank you for taking the time to learn more about us.
If this opportunity intrigues you, we would love for you to apply!
NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.
Skillsoft is an Equal Opportunity-Affirmative Action Employer: It is the policy of Skillsoft (US) Corporation to provide equal employment opportunities to applicants and employees without regard to race, color, national origin, citizenship, religion, sex, sexual orientation, age, marital status, disability (mental or physical), protected veteran status, genetic information or any other class protected by law.
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Salary : $130,000 - $180,000
