What are the responsibilities and job description for the Customer Service Associate position at Skills Unlimited Staffing?
Commercial insurance company in West Little Rock, Arkansas, is looking for an Customer Service Associate. Candidate that is able to multi-task along with good data entry and typing skills.
Duties:
- Answer calls from members regarding policies, gathering information for renewals, endorsements, corrections, and issues requiring escalation.
- Process claims in timely manner.
- Develop and underwrite applications for insurance products, keenly assessing client needs and cross-selling policies to ensure optimal coverage.
- Work in a paperless environment in operations servicing new and renewal accounts including billing, auditing, endorsements and policy issuance.
- Maintain accurate file documentation of all underwriting decisions, forms or correspondence as determined by company policy or supervisor discretion.
- Provide timely and efficient service to producers, policyholders, internal service departments and bureaus.
Qualifications and Education:
- At least two years' experience in customer service
- Administrative experience
- Ability to type at least 40 wpm
- High school diploma or equivalent
Hours: 8-5, Monday through Friday
This is a temporary position that will become permanent after 90 days.
Salary : $16 - $17