HR Assistant (206545)

Aquent is partnering with a leading global company renowned for its innovative spirit and commitment to fostering an exceptional employee experience. This organization is at the forefront of its industry, driven by a mission to empower its workforce and cultivate a dynamic, supportive environment.

We are seeking a highly motivated and empathetic individual to join our client's team as a pivotal support specialist, where you will directly impact the daily lives of employees. This role is more than just administrative; it's about being a champion for our people, providing critical support, and ensuring seamless HR operations. You will be the first point of contact for many, offering guidance and resolution that contributes directly to a positive and productive workplace culture. Your expertise will empower employees, streamline processes, and enhance the overall HR service delivery, making a tangible difference every single day.

**Key Responsibilities:**

* Serve as a primary point of contact for employee inquiries, providing high-caliber customer service and clear direction.
* Manage inbound phone calls within a contact center environment, creating and tracking cases using dedicated software.
* Provide essential payroll inquiry support, leveraging an understanding of timekeeping and payroll logic to address employee questions effectively and partner closely with the payroll team for resolution.
* Document employee data changes, performance reports, and internal communications with meticulous attention to detail.
* Assist with various administrative duties, including tuition reimbursement processing, employee verifications, and addressing policy questions and compliance acknowledgments.
* Offer "One HR" expertise and support to both the HR community and employees, ensuring consistent and accurate information.
* Maintain and update employee data, contributing to the integrity and accuracy of HR records.

**Must-Have Qualifications:**

* Minimum of 5 years of professional experience in an administrative or customer service-focused role.
* Associate's Degree or equivalent experience. A Bachelor's Degree is also acceptable.
* Demonstrated experience with ServiceNow or similar case management software.
* Proficiency in Microsoft Outlook, Teams, and Excel.
* A strong understanding of timekeeping and payroll logic to effectively resolve employee inquiries (no payroll processing required).
* Exceptional attention to detail and critical thinking skills.
* Proven ability to provide high-caliber customer service.

**Nice-to-Have Qualifications:**

* Prior experience in a contact center environment, including inbound phone calls and case management.
* Familiarity with SuccessFactors or other HRIS platforms.
* Experience resolving inquiries related to pay, leave of absence (LOA), and other HR-related topics.
* Spanish language skills are highly preferred.

**About Aquent Talent:**
Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. More information on our awesome benefits!
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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