What are the responsibilities and job description for the NOC ENGINEER position at Skill On Tap?
Job Details
SHORT JOB DESCRIPTION:
We are seeking skilled and proactive engineers with 2-3 years of experience to join our Global Network Operations Center (GNOC) team. The GNOC is our front-line for addressing physical network issues and operates 24x7x365 to ensure the reliability and efficiency of our physical network infrastructure. The team is responsible for performing data collection, triage, technical analysis, incident mitigation, and redirection as necessary to maintain and optimize operations.
Our primary objectives are:
Ensure maximum possible service availability and performance
Deliver premier customer service
Provide comprehensive support to our Engineering and other Operational and technical teams
These objectives translate into a broad and dynamic scope of responsibilities for the GNOC team. Engineers will have the capability to centrally manage OCI's networks and implement automated solutions to address common operational challenges efficiently.
RESPONSIBILITIES:
NOC Operations:
Using existing procedures and tooling, develop and safely complete network changes
Participate in operational rotations providing break-fix support
Identifying actionable incidents using monitoring systems, strong analytical problem-solving skills to mitigate network events/incidents, and following up on routine root cause analysis (RCA), coordinating with support teams and vendors
Provide on-call support services as needed, job duties are varied and complex, needing independent judgment
Join major event/incident calls, use technical and analytical skills to resolve network issues that impact Oracle customers/services
Fault handling and escalation - Identifying and responding to faults on OCI's systems and networks, collaborating closely with 3rd party suppliers, handling escalation through to resolution
TECHNICAL QUALIFICATIONS:
Networking:
Proficient knowledge in the following protocols: TCP, IPv4, IPv6, DNS, DHCP
Proficient knowledge in the following networking protocols: BGP, OSPF, IS-IS
Experience working with the following networking vendors/technologies: Arista, Cisco, Juniper, InfiniBand, routers, switches
Strong analytical skills and ability to collate and interpret data from various sources
Ability to diagnose network alerts to assess and prioritize faults and respond or escalate accordingly
Circuit management: ISP experience, troubleshooting WAN connectivity, optical networking, and WDM
Cisco and Juniper certifications are desired
SOFT SKILLS & OTHER DESIRED EXPERIENCE:
Highly motivated and self-starter
Strong oral and written communication skills
Excellent time management and organization skills
Comfortable and able to deal with a wide range of issues in a fast-paced environment
Excellent organizational, verbal, and written communication skills
Experience with Incident Response plans and strategies
Experience working in a large ISP or cloud provider environment
Have worked with large enterprise network infrastructure and cloud computing environments, supporting 24/7 and willing to work in rotational shifts in a network operations role
Bachelor's degree is preferred with at least 2-3 years of network-related experience Automations/Scripting (Desired)
The role includes collaborating with networking automation services to integrate support tooling and frequently developing scripts to automate routine tasks Preference for individuals with experience in scripting and network automation - Python, Puppet, SQL, and/or Ansible
You will use automation to complete work and develop scripts for routine tasks GPU/RDMA (Desired)
Experience in GPU/RDMA network environments is highly desired
Experience with High Performance Compute
Experience with InfiniBand
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