What are the responsibilities and job description for the Network Operations Center (NOC) Engineer position at METRIX IT SOLUTIONS INC?
Job Title: Network Operations Center (NOC) Engineer
Location: Redmond, WA (Onsite)
Type: Contract
Shift: Morning and Evening
Shift Timings:
- Morning Shift: Around 7:00 AM to 2:00 PM or 3:00 PM (8-hour shift).
- Evening Shift: 2:00 PM to 10:00 PM.
Job Summary
The Network Operations Center (NOC) team within Networking Software is responsible for Tier 1 support for software-defined network services. You'll join a growing team of network operations engineers supporting the client's network. Our services operate at scale and support workloads critical to customer network performance and availability, so a passion and discipline around operational excellence is key.
Key Job Responsibilities
- Respond to and escalate network-related incidents in a timely manner, diagnosing and troubleshooting network issues, including connectivity problems, performance degradation, and security concerns.
- Support deployment and onboarding of network capabilities across geographic regions, assisting in the monitoring, testing, and reporting of new network infrastructure, including satellites, gateway sites, and points of presence.
- Monitor and investigate network performance to ensure maximum efficiency and operational uptime for customers.
- Build and enhance tools, develop best practices, and refine operational procedures to measurably improve network operations.
- Manage Severity 2 and 3 tickets while attending on-call rotations during business hours and weekends.
- Lead and mentor other Network Support Engineers with network issue diagnosis and operating procedures.
- Collaborate with cross-functional teams, including network, software, and security engineers.
Basic Qualifications
- 4 years of software development or 4 years of technical support experience.
- Experience scripting in modern programming languages.
- Experience troubleshooting and debugging technical systems.
- Experience with network engineering for large-scale networks, including diagnosing network-impacting issues.
- Knowledge of internet fundamentals and cloud computing concepts.
- Bachelor's degree in electrical engineering, computer engineering, or equivalent, or experience with networking and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL, or related) at an advanced level.
Mandatory
• 4 years of Network Operations / NOC / Network Support experience
• Certified - CCNA Routing & Switching (equivalent certification)
• Strong knowledge of TCP/IP, Routing & Switching
• Experience troubleshooting network incidents, escalations, working with ISP
• Experience in Software Defined Networks and BGP, OSPF Protocols
• Monitoring tools (SolarWinds, Splunk, Grafana, Datadog)
Optional / Preferred
• Basic scripting (Python, PowerShell, or Bash)
• Network automation (Python)
• Basic AWS/Azure/GCP networking knowledge
• ISP / Telecom experience
• Satellite networking experience preferred
Preferred Qualifications
- Experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby, and/or PHP), or experience in SQL Server/MySQL and experience with automation and any version control tools.
- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure, or experience driving collaborative projects from conception to delivery.
- Experience with satellite-based telecommunication networking.