Customer Service Representative

This is a part-time temporary position, approx. 2-3 months duration.

Overview

The Hoosier Lottery Customer Service Representative will assist customers with the claims process of Hoosier Lottery prizes, questions related to Hoosier Lottery products and other duties as needed.  Individuals will work an average of 22 hours per week at the Hoosier Lottery Headquarters.

Job Responsibilities

·         Greet customers upon arrival in the Claims Center;

·         Ensure all proper documentation is presented prior to claim processing.

·         Sell lottery products daily including scratch and draw game products;

·         Assist with nightly closing process when needed.

·         Provide shift coverage for staff benefit time.

·         Other duties as assigned.

Job Requirements

 ·         High School diploma or equivalent;

·         Excellent customer service skills;

·         General knowledge of and ability to operate a telephone and cash register;

·         Basic knowledge of clerical procedures, methods, and principles;

·         Proficient with modern office equipment including computers, fax machines, and scanners

Skill Demand Energy is a nationally certified minority-owned company with our Corporate Headquarters in Indianapolis, Indiana, and multiple offices across the U.S.

Skill Demand Energy partners with utilities, local and state governments, and other entities to provide solutions to reduce America's energy usage within the residential, commercial, and industrial and government sectors. We are a dynamic multiculturally owned firm fully committed to cocreate with our teams truly inclusive and equitable working environments that results in thriving diversity and professional success.

We are committed to hiring individuals that are representative of the communities our programs are designed to serve. Our work elevates co-creation through cultivating trust and acting with transparency. We recognize that representation matters.