Sales Support Specialist

The Sales Support Specialist position is the principal administrative support function for the Sales group. It provides the information link between the Salesperson, Company and Customer. This role is the center of communication for internal and external customers and suppliers alike for product samples, pricing, and technical documentations requests. Working alone and at times together with Customer Service, the Sales Support Specialist's principal responsibility is doing whatever it takes to ensure that the Customers’ informational requirements are met in a timely manner.

Regional Sales Manager Support

• Prepares all correspondence necessary including: Pricing, Customer Quotes, Introduction Letters, Customer requests for Stocking of Inventory as requested by Regional Sales Managers.
• Assists Regional Sales Managers in sourcing information in Skidmore's Sales ERP System and Salesforce.
• Assists Regional Sales Managers in the review of Customer activity such as ordering and usage patterns.
• Bears joint responsibility with Regional Sales Managers to distribute and expedite all inbound Customer, Vendor and Sales correspondences arriving by mail and e-mail.
• Receives inbound calls for Regional Sales Managers.
• Prepares special reports, Monthly, Quarterly and other periods as requested by the Regional Sales Managers or key customers.

Customer Support

• Takes orders if requested by customer, then provides to customer service immediately.
• Enters and updates new prospects and other sales data for current customers into Sage X3 and Salesforce.
• Responds to customer requests for product information, availability, alternate sources, and general product information as directed by Regional Sales Manager.
• Responds to sample requests and provides the necessary follow up for expeditious service.
• At times assumes a supporting role to the Customer Service function with regards to pricing; responds timely and completely to a customer’s order.
• Research customer history.
• Responds to requests by customers for Quality Documents.

Support to Staff & Other Departments

• Responsible for disseminating special pricing information to Sales & Customer Service, including the timely maintenance of Customer Price Lists.
• Acts as liaison between Regional Sales Managers, Customer, Vendor and internal contacts.
• Provides support to the Buyers by providing customer Stocking Agreements.

Training & Development

• Participates in supplier training during sales meetings as needed. 
• Attends trade shows when requested to do so.

Clerical/General Administrative

• Responds to routine emails, phone calls, etc.
• Makes copies, print documents, mail delivery, etc.
• Files paperwork

Education/Experience

• Knowledge and skills at a level normally acquired through the completion of an Bachelor’s degree preferred
• High school diploma or GED required
• 2-3 years of professional experience required, preferably in a related field.
• Salesforce experience preferred
  
   

Licenses/Credentials/Certifications

• N/A

Specialized Knowledge/Skills/Abilities 

• Calm, organized, patient, diplomatic, and confident demeanor in working with staff and customers
• Advanced attention to detail and accuracy in all work
• Sage X3 experience preferred
• Ability to prioritize own wide-ranging work load and work independently
• Ability to communicate both verbally and in writing to internal and external customers
• Working knowledge of Microsoft Office applications: Word, Excel, Outlook
• Ability to work collaboratively with colleagues, vendors and customers

Working Hours/Environment

• Office hours are 40 per week – Monday – Friday, 7:30 – 4:00; may require additional hours periodically, including evening and weekends depending on business needs
• Start and end times are flexible (ex. may opt for 8:00 - 4:30 schedule)
• Work typically performed in an indoor office setting

Tools and Equipment Used

• Personal computer, copier, fax/scanner, phone, and other typical office equipment

Travel

• Minimal – less than 5% of the time

Physical & Mental Demands

• Frequently required to sit at a desk/workstation for long period of time
• Ability to work at a computer terminal for extended periods of time
• Digital dexterity and hand/eye coordination in operation of office equipment
• Light lifting and carrying of supplies, files, etc.
• Ability to speak to and hear employees/clients via phone or in person
• Body motor skills sufficient to enable incumbent to move around the office environment

This job description does not constitute a written or implied contract of employment.  This job description is not intended and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts, or work conditions associated with the job.  Furthermore, the employer reserves the right to revise or change job duties and responsibilities as the need arises.