h6690 rental technicians

Position Title: Rentals Technician & Boot Fitter

Reports To: Rentals Assistant Manager, Assistant Director & General Manager

Summary of Position

The Rentals Technician & Boot Fitter is responsible for delivering exceptional guest service while fitting, adjusting, and maintaining ski and snowboard equipment. This role ensures guests are properly outfitted for safety, comfort, and performance. Technicians must demonstrate attention to detail, strong communication skills, and a commitment to IMGR&C standards of hospitality and professionalism.

Key Responsibilities and Performance/Behaviors

• Ability

• Can explain and demonstrate Hospitality Behaviors and Performance Standards.

• Understands where to get the information needed to complete tasks to standard.
• Can explain and demonstrate technical skills used to complete tasks to standard.
• Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard.
• Understands how to take ownership of problems and solve them when solutions may not be available.
• Can explain how to request help from others when needed to complete task or goal.
• Has complete knowledge and can tell others of IMGR&C products and services.

• Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner.

• Performance

• Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP's and task lists.

• Responds to obstacles; finds new ways to reach desired end results.
• In absence of guidance, acts and takes charge to respond to guest or internal customer needs.
• Responds to change by quickly applying talent and skills in a positive way to succeed.
• Supports achievement of Quality Goal; "Do it right the first time."
• Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.

• Makes suggestions to improve performance.

• Behavior

• Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).

• Approaches all activities with enthusiasm and encourages enthusiasm from others.
• Chooses a positive approach in all situations.
• Respects individuality of others; continues to communicate in order to work together.
• Speaks positively about guests, other team members and our business in all situations on and off property.

• Treats other with respect in all situations.

• Service

• Serves others.

• Identifies and can communicate needs of guests and others.
• Takes quick action to serve others in a way that meets/exceeds their needs.
• Identifies ways to improve individual or team's service to others.
• Provides service outside job responsibilities if needed to help resort succeed.

• Takes ownership of guest problem(s) until it is solved.

• Professionalism

• Meets IMGR&C Appearance standards.

• Professionally supports IMGR&C reputation and image in all situations, on and off property.

• Attendance

• Meets IMG&C policy for attendance.

• Informs supervisor of future absence as far in advance as possible.

• Communication

• Provides information others need to succeed, in time for them to use it.

• Ensures that all shifts are provided with the necessary information to facilitate their success.
• Listens to others without interruption; acts on their feedback when possible.
• Asks questions to better understand expectations of others.
• Reports all guest complaints and compliments to Supervisor or Manager.

• Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards.

• Team Work

• Puts Success of team ahead of personal success.

• Helps other team members succeed without being asked.
• Takes action to resolve conflict between individuals.
• Helps all departments achieve success.
• Offe ideas to increase team success and guest satisfaction to Supervisor or Manager.
• Does whatever is necessary to help department and resort success.

• Contributes ideas that support progress and success at shift, team and departmental meetings.

• Essential Duties and Responsibilities include the following and are subject to change at management's discretion:

• Assists with opening of ski resort, shoveling, moving tables as needed

• Fit and adjust ski and snowboard boots, bindings, and equipment.
• Perform safety checks and basic repairs.
• Maintain rental inventory and cleanliness of workstations.
• Assist guests with sizing, comfort, and equipment education.
• Support rental desk operations and guest flow.
• Follow all IMGR&C policies and procedures.

• Other duties as assigned.

• Education and/or Experience Requirements

Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.

• Must be at least 16 years old.
• Strong customer service and communication skills.
• Ability to work well with others and take direction.
• No prior experience required; training provided.
• Demonstrates IMGR&C values: Accountability, Productivity, Acceptance, Communication, Hospitality, Enthusiasm.
• Other duties as assigned.

Preferred Experience & Skills

• Prior experience in ski/snowboard rentals or retail preferred.
• Mechanical aptitude and attention to detail.

• Familiarity with boot fitting and binding adjustment standards.

• Physical Demands

• Must be capable of standing for extended periods.

• Frequent walking, bending, lifting, and use of hands.
• Must be able to lift/move up to 50 lbs.

• Ability to work in cold indoor and outdoor conditions.

• Work Environment

• Exposure to indoor rental shop and outdoor winter conditions.

• Fast-paced, guest-facing setting with moderate noise levels.
• May include weekends, holidays, and extended shifts.

Acknowledgment & Acceptance

I have read and understand the duties, responsibilities, and requirements for this position. This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship. Ski Apache reserves the right to add or modify duties as needed. Ski Apache is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.