What are the responsibilities and job description for the Guest Service Agent position at Skaneateles Fields Resort & Spa?
Guest Service Agents | Skaneateles Fields Resort & Spa
Be part of something extraordinary in the heart of New York’s Finger Lakes. Our 89-room Curio Collection by Hilton™ resort offers scenic escapes, curated amenities, and year-round experiences just minutes from Skaneateles Lake.
Skaneateles Fields Resort & Spa, part of the Curio Collection by Hilton™, is currently hiring for a full-time Guest Service Agent.
Become part of our team and enjoy:
- Health, Dental, Vision & Life Insurance (for full-time associates)
- Paid Time Off (for full-time associates)
- Paid Sick Time
- 401(k) with Employer Matching
- GO Hilton Team Member Travel Discounts
- A beautiful, supportive work environment
Responsibilities:
- Greet and welcome guests with professionalism and hospitality upon arrival
- Provide information about the hotel, room features, spa, dining, and amenities
- Process all incoming and outgoing reservations and cancellation requests efficiently
- Handle in-house guest needs such as reservation modifications, extensions, late check-outs, and rebooking’s
- Make, modify, and cancel reservations via phone, online, or in person
- Maintain accurate and up-to-date guest records, including billing, payments, and charges
- Respond to guest inquiries and requests in a timely, helpful manner
- Maintain daily logs, checklists, and front desk reports
- Stay knowledgeable about hotel services, special packages, promotions, and local attractions
Qualifications:
- Must have open availability including days, evenings, weekends, and holidays
- Experience with PEP preferred
- Strong communication and organizational skills
- Ability to multitask and remain calm under pressure
- A natural problem-solver with a service-first attitude
- Previous front desk, reservations, or hospitality experience preferred
Salary : $20