What are the responsibilities and job description for the Guest Service Agent position at Tailwater Lodge?
GUEST SERVICE AGENT | TAILWATER LODGE
Set on the scenic banks of the Salmon River, Tailwater Lodge, a Tapestry Collection by Hilton™, offers the perfect blend of outdoor adventure and tranquil relaxation. From Orvis-endorsed fishing and shooting sports to our indoor pool, hot tub, and full-service spa, there’s something for everyone.
We’re looking for a Guest Service Agent who brings energy, warmth, and genuine hospitality to every interaction. You’ll be the smiling face that welcomes our guests, the problem-solver who keeps things running smoothly, and the friendly voice they remember long after their trip.
Responsibilities:
- Welcome guests with warmth, sincerity, and a friendly smile.
- Share hotel and local knowledge to make each stay extra special.
- Manage reservations, check-ins, and check-outs in person, online, or by phone.
- Handle changes, special requests, and guest needs with ease.
- Keep guest records accurate and organized.
- Respond promptly and kindly to every request.
- Be the go-to expert for all things Tailwater Lodge.
Qualifications:
- Flexible schedule (including weekends, and holidays).
- Strong communication, organizational, and problem-solving skills.
- Calm under pressure and able to juggle multiple tasks at once.
- 1 years of customer service experience and familiarity with PEP (a bonus!)
Become part of our team and enjoy:
- Paid time off (for full-time team members) & paid sick time (for everyone).
- Medical, dental, life, and vision insurance (full-time).
- 401(k) with employer match.
- Hilton Team Member Travel Perks (hello, discounted getaways for you, friends, and family).
- Employee discounts and a warm, welcoming workplace.
Whether guests are reeling in a trophy fish, or relaxing at the spa, we’re here to make their stay unforgettable—and we want you to be part of the experience!
Salary : $17