Account Manager

Job description:

We’re Looking for Someone Who Wants to Become Indispensable to Their Clients

The best Account Managers don’t think like salespeople—they think like trusted advisors.

At SJA Solutions, your success is measured by the trust you build, the problems you solve, and the impact you have on the businesses you support. You’ll partner with business leaders to understand their goals, create strategic technology roadmaps, and help them make informed decisions that allow their organizations to grow with confidence. You’ll work alongside an experienced team of engineers, project managers, and service professionals who share one goal: delivering service our clients can’t imagine getting anywhere else.

If you’re energized by building long-term relationships, taking ownership, and making a meaningful difference in the lives of your clients, we’d love to meet you.

Why Work at SJA Solutions?

Joining SJA Solutions means joining a team that believes great businesses are built by great people. We’re committed to helping our team members grow professionally, encouraging new ideas, and giving people the trust and autonomy to do their best work. We believe in accountability without blame, collaboration over ego, and continuous improvement in everything we do.

You’ll have the opportunity to:

• Build lasting relationships with business owners and leaders across West Michigan.
• Help clients make smart technology decisions that positively impact their organizations.
• Work alongside talented teammates who genuinely enjoy helping one another succeed.
• Be trusted to own your client relationships and make decisions that create value.
• Continue developing your business, technology, and leadership skills.
• Be part of a growing company where your contributions make a real difference.

About SJA Solutions

SJA Solutions is a relationship-driven Managed IT Service Provider headquartered in Grand Rapids, Michigan. Since 2005, we’ve helped organizations throughout West Michigan leverage technology to grow, stay secure, and operate more effectively. Our purpose is simple: Helping People Grow & Succeed. We believe technology is ultimately about people. That’s why we focus on building long-term partnerships, delivering exceptional service, and becoming a trusted extension of our clients’ teams.

Everything we do is guided by our core values:

• Service Excellence Always — We create experiences that clients remember.
• Own It — We take responsibility, follow through, and do what’s right.
• Make It Better — We continuously improve ourselves, our company, and our clients.
• Humbly Confident — We combine expertise with curiosity and respect.
• One Team — We win together by supporting one another and putting the team first.

Account Manager Responsibilities

• Serve as the primary contact for assigned clients.
• Build strong client relationships and drive retention.
• Develop and maintain strategic client roadmaps.
• Identify opportunities to grow accounts and increase value.
• Lead regular client reviews and planning discussions.
• Coordinate client activities with Associate Account Managers.
• Advocate for client needs across internal teams.
• Ensure timely communication and follow-through.
• Escalate risks and client concerns when needed.
• Maintain accurate CRM and PSA documentation.
• Ensure client commitments and deliverables are completed on time.

Qualifications Required

• Bachelor's degree or equivalent experience.
• 3 years of account management, customer success, or client services experience.
• Proven success in client retention and account growth.
• Strong communication and relationship-building skills.
• Excellent organizational and follow-up skills.
• Ability to manage multiple priorities and client accounts.
• Strategic mindset focused on long-term client success.
• Ability to handle difficult conversations professionally.

Preferred

• Certifications or training in account management, customer success, or sales.
• Experience in managed services, professional services, or consulting.
• Experience building client roadmaps or strategic account plans.
• Familiarity with CRM and PSA platforms.

SJA Solutions offers competitive pay, comprehensive benefits, paid time off, retirement savings options, professional development opportunities, and a collaborative team environment focused on growth and success.

If your favorite part of any job has always been building relationships, solving problems, and helping people succeed, we’d love to meet you.