What are the responsibilities and job description for the Senior Vice President of Operations position at sitrepsllc?
SVP of Operations
Location: Philadelphia, PA (Hybrid)
Compensation: 250k base 20-30% bonus
About the Role
We are a venture-backed, high-growth enterprise technology company building category-defining solutions for frontline operations. Since launching in 2021, the company has rapidly become a trusted partner to large global enterprises across retail, aviation, and logistics, helping them better manage mission-critical mobile devices and improve workforce productivity.
We are seeking an SVP of Operations to serve as a key executive leader and strategic partner to the CEO. This individual will own how the business operates day-to-day, ensuring that strategy is effectively translated into execution. The role has both internal and external impact—driving operational excellence across the organization while ensuring exceptional delivery and performance for customers in the field.
This is a builder-operator role ideal for a leader who can scale systems, optimize performance, and prepare the organization for its next phase of rapid growth.
Key Responsibilities
Lead and scale all operational functions, including logistics, installation, maintenance, inventory management, warehousing, and field technical support
Build and implement scalable processes, performance metrics, and vendor strategies to support growth and efficiency
Own procurement strategy, including vendor selection, contract negotiation, and cost optimization
Drive continuous improvement across operations, focusing on installation speed, uptime, service quality, and cost efficiency
Oversee People Operations in partnership with senior leadership, including organizational design, hiring, onboarding, and performance management
Develop strong leadership capabilities across teams, ensuring accountability, clarity, and alignment
Translate executive priorities into structured initiatives with measurable outcomes and consistent follow-through
Partner cross-functionally with Finance, Product, IT, Sales, and Customer Success to ensure alignment between strategy, systems, and execution
Establish operating discipline through clear decision-making frameworks, metrics, and performance reviews
Ensure systems, tools, and workflows are aligned with operational needs and scalable for future growth
Success Measures
Consistent achievement of installation and delivery timelines through standardized and optimized workflows
Reduction in cost to serve through process improvements and operational efficiencies
Improved unit economics driven by lower service and maintenance costs
Implementation of systems that replace manual processes and enable data-driven decision-making
Development of high-performing teams with clear accountability and strong leadership bench
Predictable and disciplined execution supported by clear metrics and operational rigor
Qualifications
Bachelor’s degree required; business, engineering, or operations-related field preferred
Advanced degree such as an MBA or MS is a plus
15 years of progressive leadership experience in operations or related functions
Proven experience leading large, distributed teams and senior functional leaders
Strong background in building and scaling operational systems in high-growth environments
Experience with continuous improvement methodologies such as Lean or Six Sigma; certification is a plus
Preferred Experience
Background in hardware, logistics, or software-enabled services environments
Experience operating in fast-growth, founder-led companies
Comfort working in dynamic, resource-constrained environments
What We’re Looking For
A strategic and forward-thinking operator who anticipates challenges and plans several steps ahead
A detail-oriented leader who values precision and execution excellence
A fast learner who thrives in complexity and ambiguity
A results-driven mindset focused on outcomes over ego
A collaborative leader who builds trust, accountability, and high-performing teams
Benefits
Comprehensive health, dental, and vision coverage
401(k) with company match
Flexible paid time off
Hybrid work environment
Why Join Us
We are building a category-defining company with strong momentum, ambitious goals, and a clear mission to transform how frontline operations function at scale. The team operates with high standards, deep collaboration, and a shared commitment to delivering meaningful impact. This is an opportunity to play a critical leadership role in shaping the future of a rapidly growing organization.