What are the responsibilities and job description for the Senior Software Project Manager position at Sitetracker?
The Opportunity:
Working at Sitetracker as a Senior Project Manager, you won’t just oversee timelines—you’ll drive enterprise-level impact. This role is at the heart of aligning strategic goals with project execution, ensuring that initiatives deliver measurable business value across global teams. You’ll lead complex, cross-functional projects that span departments and time zones, breaking down silos and driving alignment among diverse stakeholders.
This high-visibility role requires you to take complete ownership of every project outcome, from initiation to successful delivery. You are the ultimate driver of success, ensuring that all aspects align to achieve the desired business value and customer success criteria. Success hinges on your proactive approach to anticipating challenges, mitigating risks, and driving internal and external party behaviors towards shared goals. Governance and project health is the priority.
With a focus on delivery, reporting, and resource optimization, you’ll act as the trusted link between strategic vision and operational delivery. This is a rare chance to own high-visibility programs, work directly with executive leadership, and help shape the future of our enterprise PMO practices. For high-performing project leaders, this is a career-defining platform—offering exposure and autonomy.
What You’ll Do:
You’ll lead high-impact, cross-functional projects from start to finish—keeping them on time, on budget, and aligned with global business goals. You’ll turn strategy into action by building clear plans, proactively managing risks, and driving results that deliver real business value.
You’ll be intimately familiar with project contracts to understand the impact of scope changes, subscription changes, and levels of effort. You’ll be the go-to connector across teams, breaking down silos and keeping stakeholders aligned across time zones. You’ll own governance and reporting, provide sharp updates to execs, and ensure every project meets PMO standards.
You’ll hold internal cadences with all parties related to the customer including post project resources to optimize for onboarding and long term customer success. Your proactive engagement will be key to fostering collaboration and ensuring smooth transitions. You’ll improve how we deliver, standardizing tools and processes to boost efficiency and visibility. You'll ensure our customers are set up for long-term adoption and success on the Sitetracker platform, all while rigorously maintaining project budget and timelines.
The Skills You’ll Have:
Strategic Project Management
Proven ability to lead multiple complex, cross-functional software implementations across enterprise and SME customers in our Americas region using both agile and waterfall methodologies.
Expert in aligning project execution with strategic goals—turning vision into actionable plans, managing scope, contracts, and change orders, and owning results from initiation to post-launch.
Quickly assesses urgency and impact across competing priorities to reallocate resources and ensure timely, high-quality delivery.
Drives governance through clear accountability, issue/risk mitigation, and proactive status reporting—delivering insight-driven updates and recommendations to C-level stakeholders.
Leverages KPIs and business impact metrics to guide decision-making and demonstrate project ROI to executive audiences.
Builds trusted relationships with senior executives and tailors communication to align project updates with business priorities.
Stakeholder & Relationship Management
Builds trusted relationships with internal and external stakeholders by deeply understanding their goals, pain points, and communication preferences.
Skilled in identifying and mapping stakeholder landscapes—executives, business users, technical teams, and vendors—to ensure alignment and sustained engagement.
Leads with influence, not authority, using data-driven insights to manage expectations, articulate trade-offs, and unify misaligned teams.
Creates a collaborative project environment that promotes transparency, shared ownership, and long-term stakeholder partnerships.
Navigates strained relationships or at-risk projects with calm, credible communication and a solution-oriented mindset.
Technical Aptitude & Operational Rigor
Fluent in enterprise software concepts including Salesforce cloud architecture, custom development, integrations, and data migration—enabling confident collaboration with engineers, architects, and product teams.
Reads and interprets technical documentation, APIs, and architecture diagrams to validate feasibility and identify risks early in delivery.
Proficient in using tools like Jira, Confluence, GitHub, Excel, and PowerPoint to drive execution, track progress, and surface insights that inform decisions.
Understands data models, relational databases, and reporting tools to process complex project data and generate real-time dashboards for monitoring and reporting.
Process Optimization
Identifies inefficiencies, bottlenecks, and redundancies in workflows, driving structured improvements to streamline delivery and enhance user experience.
Facilitates cross-functional workshops and discovery sessions across time zones to co-design scalable, future-state processes.
Balances global standardization with regional or legal customizations—tailoring rollout approaches based on each country’s change-readiness level.
Introduces delivery frameworks and toolkits that enable consistent execution and repeatable success across projects.
Champions continuous improvement through feedback loops and retrospective analysis to enhance delivery practices and customer adoption over time.
Within 90 Days, You’ll:
Working at Sitetracker as a Senior Project Manager, you won’t just oversee timelines—you’ll drive enterprise-level impact. This role is at the heart of aligning strategic goals with project execution, ensuring that initiatives deliver measurable business value across global teams. You’ll lead complex, cross-functional projects that span departments and time zones, breaking down silos and driving alignment among diverse stakeholders.
This high-visibility role requires you to take complete ownership of every project outcome, from initiation to successful delivery. You are the ultimate driver of success, ensuring that all aspects align to achieve the desired business value and customer success criteria. Success hinges on your proactive approach to anticipating challenges, mitigating risks, and driving internal and external party behaviors towards shared goals. Governance and project health is the priority.
With a focus on delivery, reporting, and resource optimization, you’ll act as the trusted link between strategic vision and operational delivery. This is a rare chance to own high-visibility programs, work directly with executive leadership, and help shape the future of our enterprise PMO practices. For high-performing project leaders, this is a career-defining platform—offering exposure and autonomy.
What You’ll Do:
You’ll lead high-impact, cross-functional projects from start to finish—keeping them on time, on budget, and aligned with global business goals. You’ll turn strategy into action by building clear plans, proactively managing risks, and driving results that deliver real business value.
You’ll be intimately familiar with project contracts to understand the impact of scope changes, subscription changes, and levels of effort. You’ll be the go-to connector across teams, breaking down silos and keeping stakeholders aligned across time zones. You’ll own governance and reporting, provide sharp updates to execs, and ensure every project meets PMO standards.
You’ll hold internal cadences with all parties related to the customer including post project resources to optimize for onboarding and long term customer success. Your proactive engagement will be key to fostering collaboration and ensuring smooth transitions. You’ll improve how we deliver, standardizing tools and processes to boost efficiency and visibility. You'll ensure our customers are set up for long-term adoption and success on the Sitetracker platform, all while rigorously maintaining project budget and timelines.
The Skills You’ll Have:
Strategic Project Management
Proven ability to lead multiple complex, cross-functional software implementations across enterprise and SME customers in our Americas region using both agile and waterfall methodologies.
Expert in aligning project execution with strategic goals—turning vision into actionable plans, managing scope, contracts, and change orders, and owning results from initiation to post-launch.
Quickly assesses urgency and impact across competing priorities to reallocate resources and ensure timely, high-quality delivery.
Drives governance through clear accountability, issue/risk mitigation, and proactive status reporting—delivering insight-driven updates and recommendations to C-level stakeholders.
Leverages KPIs and business impact metrics to guide decision-making and demonstrate project ROI to executive audiences.
Builds trusted relationships with senior executives and tailors communication to align project updates with business priorities.
Stakeholder & Relationship Management
Builds trusted relationships with internal and external stakeholders by deeply understanding their goals, pain points, and communication preferences.
Skilled in identifying and mapping stakeholder landscapes—executives, business users, technical teams, and vendors—to ensure alignment and sustained engagement.
Leads with influence, not authority, using data-driven insights to manage expectations, articulate trade-offs, and unify misaligned teams.
Creates a collaborative project environment that promotes transparency, shared ownership, and long-term stakeholder partnerships.
Navigates strained relationships or at-risk projects with calm, credible communication and a solution-oriented mindset.
Technical Aptitude & Operational Rigor
Fluent in enterprise software concepts including Salesforce cloud architecture, custom development, integrations, and data migration—enabling confident collaboration with engineers, architects, and product teams.
Reads and interprets technical documentation, APIs, and architecture diagrams to validate feasibility and identify risks early in delivery.
Proficient in using tools like Jira, Confluence, GitHub, Excel, and PowerPoint to drive execution, track progress, and surface insights that inform decisions.
Understands data models, relational databases, and reporting tools to process complex project data and generate real-time dashboards for monitoring and reporting.
Process Optimization
Identifies inefficiencies, bottlenecks, and redundancies in workflows, driving structured improvements to streamline delivery and enhance user experience.
Facilitates cross-functional workshops and discovery sessions across time zones to co-design scalable, future-state processes.
Balances global standardization with regional or legal customizations—tailoring rollout approaches based on each country’s change-readiness level.
Introduces delivery frameworks and toolkits that enable consistent execution and repeatable success across projects.
Champions continuous improvement through feedback loops and retrospective analysis to enhance delivery practices and customer adoption over time.
Within 90 Days, You’ll:
- Establish a comprehensive understanding of the Sitetracker’s operational, technical, and customer’s landscape to align software implementation goals with business priorities
- Understand current project readiness (tools, resources, teams, timelines) and identify major risks, gaps, and dependencies across projects
- Build relationships with executive stakeholders, regional leaders, and key cross-functional teams to ensure support from the relevant stakeholders for the project success
- Learn and begin applying Sitetracker’s delivery methodology, including its governance framework, cadence structure, and success metrics
- Deliver an executive-level presentation on early insights, budget, issue/risk mitigation strategies, and implementation timeline
- Successfully launch and complete at least one full implementation, demonstrating measurable value aligned with customer and business goals
- Optimize implementation processes by introducing standardization in each step of the project development life-cycle
- Drive a data-driven feedback loop across teams to continuously refine implementation quality, user engagement, risk response, and team performance
- Secure high satisfaction ratings from regional stakeholders, ensuring alignment with business objectives and addressing region-specific nuances
- Build trust and alignment with C-level executives and other stakeholders, tailoring communication to each while managing expectations and project trade-offs
- Lead the successful end-to-end implementation for at least 3 projects across all planned regions, including one complex enterprise Salesforce deployment with integration/custom dev components with documented ROI and executive endorsement
- Achieve and exceed target KPIs for system adoption, operational efficiency gains, and end-user satisfaction across all regions
- Standardize end-to-end project delivery and governance framework, enabling consistent execution, stakeholder engagement, and post-deployment value realization across projects across regions
- Serve as strategic advisor to executives, influencing roadmap decisions, identify expansion opportunities, and new business initiatives using insights from analytics, retrospectives, and post-mortems
- Create a repeatable regional rollout playbook, including process maps, stakeholder engagement plans, risk escalation models, and change-readiness matrices tailored by country