Sales Support Manager

Company Overview

SiteOne Landscape Supply is the largest national distributor of landscaping products across the United States and Canada. As a leading supplier of wholesale goods for green industry professionals, we have a long history of serving those who design, build, and maintain outdoor spaces – from lawns and gardens to golf courses, sport fields and more. We pride ourselves on knowing our customers and their business better than anyone else and providing them with a one-stop shop of extensive inventory covering irrigation, lighting, turf and landscape maintenance, hardscapes, nursery, and pest control supplies.

At SiteOne, we are passionate about delivering an outstanding customer experience and will stop at nothing to help our customers win. We know that our associates are the key to this success, and our commitment to the SiteOne DNA and support for our associates through development programs, benefits, and perks align with our vision to "Be a Great Place to Work for Our Associates". We foster a culture of safety, teamwork, and continuous improvement. With over 700 locations and exciting expansion ahead, now is the perfect time to join SiteOne and grow Stronger Together™!

Position Overview

The Sales Support manager leads the Sales Support Team to help our sales organization and customers succeed with our products, services, and partnership capabilities.

What You’ll Do

• Oversee the Sales Support Team tasked with providing sales support to Key Account Managers and Business Development Managers.
• Proactively communicate with Business Development Managers, Key Account Managers, Store Personnel, and Line of Business Specialists.
• Lead team to develop deep and lasting relationships with customer personnel via phone.
• Resolve escalated customer complaints by investigating problems and developing solutions.
• May manage a small book of business. Responsible for growing gross margin in book of business year over year.
• Maintain high level of customer satisfaction with assigned accounts.
• Leverage CRM tools to manage account activity, track opportunities, document customer interactions, and report on pipeline and performance.
  
  

Skills We Are Seeking

• 2-3 years of customer service or sales support experience preferred
• Knowledge of trends in the green industry. Familiarity with landscape, nursery, forestry, and/or irrigation products preferred
• Proven knowledge of the sales cycle and solution selling techniques
• Ability to effectively leverage CRM tools to organize accounts, manage opportunities, and drive consistent sales execution
• Ability to communicate value proposition and differentiate SiteOne's products and services using professional presentation skills
• Must possess strong communication, organizational, time management, and negotiation skills
• Ability to think quickly and make decisions
• Must be proficient in computer skills including Microsoft Office (Excel, Word, and PowerPoint)
• High school diploma or equivalent required
• College degree preferred
  
  

Compensation & Benefits

• Competitive Compensation
• Medical, Dental and Vision plans
• Paid Time Off, Paid Holidays
• DailyPay available!
• 401k with company match
• Tuition Reimbursement
• Lucrative Associate Referral Program
• Company Apparel and Work Boot Vouchers
• Opportunity for Advancement
• Paid Training and Business Certifications Available
• Free Counseling Services/Employee Assistance Program
• Life Insurance and Short- and Long-Term Disability Insurance
• Product Discounts
• Most Branches never work Sundays!
  
  

THE INFORMATION CONTAINED HEREIN IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES AND QUALIFICATIONS REQUIRED OF INDIVIDUALS PERFORMING THE JOB. THE QUALIFICATIONS DETAILED IN THIS JOB DESCRIPTION ARE NOT CONSIDERED THE MINIMUM REQUIREMENTS NECESSARY TO PERFORM THE JOB, BUT RATHER AS GUIDELINES. THEY MAY VARY FROM POSITION TO POSITION.

SiteOne Landscape Supply is strongly committed to providing equal employment opportunities for all associates and all applicants for employment. All employment decisions at SiteOne-including those relating to hiring, promotion, transfers, benefits, compensation, placement, and termination-will be made without regard to race, color, national origin, genetic information, creed, sex, sexual orientation, gender, gender identity, religion, age, veteran status, uniform service, pregnancy, disability, or any other factor protected by applicable law.

If You Are Ever Unsure Whether a Message Is Really From SiteOne, Here’s How To Protect Yourself From Recruiting Scams

• SiteOne will never ask for payment, sensitive personal info, or documents over email, messaging apps., or interviews
• All SiteOne job openings and updates will be posted on our official careers page: https://careers.siteone.com/
• SiteOne job related emails will be sent with a @siteone.com. All other variations are likely fraudulent.
• You can always reach our SiteOne team directly at Recruiting@siteone.com to confirm
  
  

Starting pay will depend on factors such as location and experience, and will always meet or exceed applicable state and local minimum wage laws.