What are the responsibilities and job description for the Copier Repair Field Service Supervisor position at Sissines Office Systems, INC?
Job Overview
We are seeking an experienced and dependable Copier Repair Field Service Supervisor to oversee daily field service operations, provide technical support to copier technicians, and ensure exceptional customer service. The ideal candidate will have a minimum of 3 years of hands-on field service experience repairing, maintaining, and troubleshooting copiers and multifunction printers (MFPs).
Experience with Ricoh, Canon, Lexmark, and HP equipment is preferred but cross training is an option. The successful candidate will possess strong technical, organizational, and leadership skills, with the ability to manage service calls, assist technicians with complex repairs, and maintain high standards of service quality and customer satisfaction.
Duties
- Supervise, coordinate, and support field service technicians and daily service activities.
- Diagnose, troubleshoot, repair, and maintain copiers, printers, and multifunction devices.
- Provide technical guidance and hands-on assistance to technicians on complex service issues.
- Schedule and prioritize service calls to ensure timely and efficient completion.
- Monitor technician productivity, service response times, and repair quality.
- Ensure technicians follow proper service procedures, safety standards, and customer service expectations.
- Manage service escalations and resolve customer concerns professionally.
- Assist with parts management, inventory control, and service documentation.
- Train and mentor technicians to improve technical skills and overall performance.
- Communicate with management regarding service operations, equipment issues, and team performance.
Qualifications
- Minimum of 3 years of hands-on field service experience repairing copiers, printers, or multifunction office equipment.
- Demonstrated mechanical knowledge, mechanical repair ability, and electrical experience with office equipment or related systems.
- Skills in hardware diagnostics, equipment troubleshooting, software troubleshooting.
- Familiarity with schematics, electro-mechanical components, hand tools, and field service equipment maintenance.
- Experience with MRO processes and OEM service information is preferred; clear communication and a customer-focused approach are important.
Pay: $45,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $45,000 - $50,000