What are the responsibilities and job description for the Desktop Support Specialist position at SISL Global?
Job Title - Desktop Support Specialist
Location - Plano, TX
Job Type - Fulltime
About the Role
Provide frontline support for end-user hardware (desktops, laptops, printers, scanners) and software applications (Office 365, ERP tools, communication platforms).
Responsibilities
- Troubleshoot and resolve issues related to Windows OS, user profiles, email access, VPN, and printing.
- Support mobile device setup and management for sales or field teams.
- Set up and deploy IT equipment for new hires or site expansions, ensuring minimal disruption to operations.
- Assist with IT support in warehouse/distribution environments, including support for barcode scanners, handheld devices, and label printers.
- Escalate and track issues that require higher-level intervention or vendor support.
- Collaborate with network and system administrators for more complex technical issues.
- Maintain accurate documentation of incidents, resolutions, and asset inventories.
- Provide occasional support outside of regular business hours, particularly during product launches, promotions, or peak seasons.
Qualifications
- 1 years of experience in desktop or end-user support, preferably in a corporate or consumer goods environment.
- Solid understanding of Windows 10/11, Microsoft 365, and basic networking (DNS, DHCP, IP configuration).
- Familiarity with Active Directory, user account provisioning, and permission management.
- Hands-on experience supporting printers, label printers, and scanners in a production or warehouse setting.
- Strong problem-solving, interpersonal, and time-management skills.
- Customer-service mindset with the ability to communicate clearly with both technical and non-technical users.
Required Skills
- Experience supporting IT in a manufacturing, distribution, or retail environment.
- Certifications such as CompTIA A , Microsoft 365 Certified: Modern Desktop Administrator, or ITIL Foundation.
- Familiarity with helpdesk systems like ServiceNow, Jira Service Desk, or Freshservice.
Preferred Skills
- Experience supporting IT in a manufacturing, distribution, or retail environment.
- Certifications such as CompTIA A , Microsoft 365 Certified: Modern Desktop Administrator, or ITIL Foundation.
- Familiarity with helpdesk systems like ServiceNow, Jira Service Desk, or Freshservice.