Dental Patient Services Representative

Job Title: Dental Patient Services Representative
Reports To: Dental Clinic Manager
Location: Cave Junction Clinic- 25647 Redwood Hwy
Job Type: Full Time
FLSA Status: Non-Exempt
Pay Range: $17.33-$24.24/hour DOE
Schedule: Monday-Friday 8:00 AM -5:00 PM

Job Summary:
The Patient Services Representative (PSR) plays a key role in creating a welcoming and positive patient experience at Siskiyou Community Health Center (SCHC). This position supports daily front desk operations, patient registration, and scheduling while working closely with providers and staff to ensure efficient clinic operations and timely access to care.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Greet and assist patients in a friendly, professional, and courteous manner.
• Support front desk operations, including answering phones, scheduling appointments, and patient check-in and check-out.
• Complete patient registration, verify information, and maintain accurate records.
• Coordinate appointments, including same-day visits, follow-ups, lab services, and outside testing.
• Respond to patient questions and provide information about clinic policies, services, and available resources.
• Connect patients with appropriate SCHC programs, including Community Resource Navigators and Eligibility Specialists.
• Assist patients with necessary documentation and Coordinated Care program registration.
• Arrange interpreter services as needed to support patient communication.
• Manage incoming faxes, scan documents, and assist with administrative tasks.
• Collaborate with providers and team members to ensure smooth patient flow and daily operations.
• Maintain reliable attendance in accordance with company policies.
• Perform other duties as assigned.

Working Conditions:

• Work Environment: Primarily office based. Interactions with patients, families, staff, and community partners, including individuals experiencing stressful circumstances. May have exposure to airborne or blood-borne pathogens and hazardous materials. Use computers, telephones, electronic health records, and standard office equipment.
• Physical Demands: Ability to stand, walk, sit, bend, reach, push, carry, and lift as required to perform job duties. Ability to maintain physical mobility throughout the clinic. Vision and hearing must be within functional range, with corrective devices as needed.

Required Education and Experience

• Education:
  • High School Diploma or equivalent GED.
• Experience:
  • Minimum six months’ related experience preferred.
  • Bilingual Spanish oral and written skills preferred.

Knowledge & Skills

• Proficiency in computer applications, including word processing, data entry, and Excel.
• Knowledge of accounts receivable, medical and dental billing procedures, coding, and terminology.
• Familiarity with clinic policies, procedures, and operations.
• Strong customer service and communication skills, with the ability to work effectively with diverse groups in a fast-paced, high-stress environment.
• Excellent organizational, time-management, and prioritization skills.
• Ability to analyze information and follow established procedures.

Comprehensive Benefits Package

At Siskiyou Community Health Center, we’re committed to supporting the health, financial well-being, and work-life balance of our employees. Our comprehensive benefits package includes:

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• 403(b) Retirement Plan & Retirement Savings Opportunities
• Paid Time Off, Holiday & Paid Sick Time
• Family Leave
• Employee Assistance Program (EAP)
• Life Insurance
• Employer paid Mercy Flights Membership
• Tuition Reimbursement & Professional Development Support
• Mileage Reimbursement

Pre-Employment Requirements: Employment is contingent upon successful completion of a post-offer background check, employment verification, and drug screening. The drug screening must produce a negative result for marijuana and other substances prohibited by the organization’s drug-free workplace policy.

At-Will Employment: Siskiyou Community Health Center is an ‘At-Will’ employer. Nothing in this job description should be interpreted as an employment contract.

Siskiyou Community Health Center is an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable federal, state, or local laws.

Salary : $17 - $24