Clinic Manager

Job Title: Clinic Manager
Reports To: Chief Medical Officer
Location: Cave Junction Clinic – 25647 Redwood Hwy, Cave Junction, OR, 97523
Job Type: Full Time
FLSA Status: Non-Exempt
Pay Range: $80,000-$100,000/per annum, DOE
Schedule: Monday-Friday

Job Summary:
The Clinic Manager oversees daily front and back-office operations, providing leadership, staff supervision, and operational support to ensure efficient clinic functioning. This role promotes effective communication, staff development, and high-quality, patient-centered care while ensuring compliance with Siskiyou Community Health Center (SCHC) policies, procedures, and applicable local, state, and federal regulations.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Coordinates with Human Resources on hiring, performance appraisals, promotions, transfers, and staff scheduling.
• Oversees daily clinic operations, including appointments, patient flow, medical records, EHR systems, and staff workflow.
• Audits patient registration records for accuracy and completeness.
• Coordinates with billing staff to ensure encounter forms are completed and supports patient understanding of fees, payment expectations, clinic policies, and Sliding Discount Program requirements.
• Ensures compliance with SCHC policies, procedures, quality standards, and applicable regulations.
• Develops and improves workflows with staff to promote efficiency and effective clinic operations.
• Provides administrative direction and implements policies, procedures, programs, and guidelines.
• Coordinates staffing schedules, task assignments, and allocation of personnel, space, and equipment to meet operational needs.
• Collaborates with administration, Providers, and external organizations to coordinate clinic operations and resolve issues.
• Coordinates with the Facilities/Emergency Preparedness Manager on medical equipment maintenance, facility repairs, and upkeep of furnishings and equipment; addresses routine maintenance needs as appropriate.
• Maintains strict confidentiality.
• Attend required meetings and participate in committees as requested.
• Maintains reliable attendance in accordance with company policy.
• Performs other duties as assigned.

Working Conditions:

• Work Environment: Primarily office-based with community-based work. Frequent interaction with patients, families, staff, and community partners, including individuals experiencing stressful circumstances. May have exposure to airborne or blood-borne pathogens and hazardous materials. Uses computers, telephones, electronic health records, and standard office equipment.
• Travel Requirements: Local travel to community locations, meetings, health fairs, and partner agencies. Requires a valid, unrestricted Oregon driver's license, automobile insurance, and safe driving record.
• Physical Demands: Ability to stand, walk, sit, bend, reach, push, carry, and lift as required to perform job duties. Ability to maintain physical mobility throughout the clinic. Vision and hearing must be within functional range, with corrective devices as needed.

Qualifications

Required Education and Experience

• Education:
  • High school diploma or equivalent required; bachelor's degree preferred.
  • Proof of current immunizations meeting clinic health and immunization standards.
  • Successful completion of a pre-employment criminal background check and comprehensive drug screen.
• Experience:
  • Minimum of five years of office experience, preferably in a medical office.
  • Minimum of two years of supervisory experience.
  • Experience in primary care operations.
  • Experience interacting directly with patients and serving culturally diverse populations.
  • Current, unrestricted Oregon driver's license, comprehensive automobile insurance, and a safe driving record.
  • Current Basic Life Support (BLS) certification.
  • Experience serving diverse or underserved populations and working within a multidisciplinary team preferred.

Knowledge & Skills

• Knowledge of organizational policies, procedures, healthcare regulations, HIPAA, medical terminology, and medical records management.
• Knowledge of Medicare, Oregon Health Plan, private insurance, managed care, and healthcare funding sources.
• Strong leadership skills, with the ability to motivate staff, encourage innovation, and promote high performance.
• Ability to exercise independent judgment, work with minimal supervision, manage sensitive situations, and handle stress professionally.
• Strong organizational, time-management, prioritization, and problem-solving skills, with the ability to meet deadlines.
• Effective verbal and written communication skills and the ability to build positive working relationships with patients, Providers, staff, and the public.
• Ability to learn and use electronic health record (EHR) systems and maintain confidentiality.
• General knowledge of office processes and procedures and the ability to safely use standard clinical equipment and supplies.

Comprehensive Benefits Package

At Siskiyou Community Health Center, we’re committed to supporting the health, financial well-being, and work-life balance of our employees. Our comprehensive benefits package includes:

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• 403(b) Retirement Plan & Retirement Savings Opportunities
• Paid Time Off, Holiday & Paid Sick Time
• Family Leave
• Employee Assistance Program (EAP)
• Life Insurance
• Employer paid Mercy Flights Membership
• Tuition Reimbursement & Professional Development Support
• Mileage Reimbursement

Pre-Employment Requirements: Employment is contingent upon successful completion of a post-offer background check, employment verification, and drug screening. The drug screening must produce a negative result for marijuana and other substances prohibited by the organization’s drug-free workplace policy.

At-Will Employment: Siskiyou Community Health Center is an ‘At-Will’ employer. Nothing in this job description should be interpreted as an employment contract.

Salary : $80,000 - $100,000