What are the responsibilities and job description for the Clinic Manager / Director of Practice Operations position at Illume Aesthetics?
Clinic Manager / Director of Practice Operations
Illume Aesthetics Medford, OR Full-time | On-site $90,000–$100,000 per year performance bonus
About the Role
Illume Aesthetics is seeking an experienced Clinic Manager to lead the day-to-day operations of our growing medical aesthetics practice.
This is a hands-on leadership role for someone who can manage the team, improve clinic performance, oversee operations, and help drive sustainable growth. The ideal candidate is confident leading employees, reviewing financial results, solving problems quickly, and creating a strong patient and team experience.
This is not a front desk manager position. We are looking for a true operational leader who can take ownership of the practice and make sound decisions without relying on the owner for every routine issue.
Key Responsibilities
- Lead daily clinic operations, staffing, scheduling, patient flow, inventory, vendors, and facility needs
- Manage and develop Front Desk Team Members, Aestheticians, Aesthetic Injectors, Medical Assistants, and support staff
- Conduct one-on-one meetings, coaching, performance reviews, and accountability conversations
- Recruit, hire, onboard, and retain qualified team members
- Monitor revenue, expenses, labor, inventory, and key clinic performance metrics
- Review P&L performance and provide recommendations to ownership
- Improve schedule utilization, rebooking, retention, memberships, retail sales, and patient conversion
- Resolve nonclinical patient concerns and oversee service recovery
- Build and improve workflows, policies, and standard operating procedures
- Partner with ownership, the Medical Director, HR, finance, and marketing support
- Maintain clear boundaries between operational leadership and clinical decision-making
- Support HIPAA, OSHA, and applicable regulatory compliance
Qualifications
- Five or more years of leadership or management experience
- Experience leading a patient-facing, healthcare, or high-service team
- Demonstrated responsibility for a department, business, budget, or P&L
- Strong financial and operational skills
- Experience coaching employees and addressing performance concerns
- Proven success improving revenue, profitability, retention, efficiency, or team performance
- Strong judgment, communication, and problem-solving skills
- Comfortable using practice-management, scheduling, CRM, and reporting systems
- Medical aesthetics, plastic surgery, dermatology, private-pay healthcare, or related experience strongly preferred
A bachelor’s degree is preferred but not required. Equivalent leadership and operating experience will be considered.
Compensation and Benefits
- $90,000–$100,000 base salary
- Performance bonus with a 17% target and up to 30% maximum for exceptional results
- Health, dental, and vision insurance
- Short- and long-term disability coverage
- 401(k) with employer match
- 15 paid vacation/personal days
- Five paid sick days
- Five paid holidays after 90 days
- $5,000 annual Illume service allowance
- $2,500 annual professional-development allowance
- Paid professional membership
- Sign-on or relocation assistance may be considered for an exceptional candidate
Schedule
This is a full-time, primarily on-site role. The typical schedule is five days and approximately 40–45 hours per week, primarily during weekday clinic hours. Occasional evening, weekend, event, or emergency availability may be required.
Pay: $90,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Education:
- Bachelor's (Required)
Experience:
- healthcare or medspa: 3 years (Preferred)
Work Location: In person
Salary : $90,000 - $100,000