Manager, Operations

Role Overview

Sirva Moving Services is an industry leader in interstate moving. Each manager is responsible for servicing a large geographic region of the US as far as managing the demand to available capacity. Manager is responsible for as many as 10 schedulers or dispatchers. This role is responsible for mentoring, coaching and training the schedulers or dispatchers and of ensuring they have the tools necessary to be productive and efficient. The manager ensures excellent customer service through continual contact with the agent family, monitoring processes and creating improvement. The incumbent manages daily operations within their area of responsibility to insure the highest levels of service to the moving customer.

What You'll Be Doing

40% Communicate Proactively with Agents and Accounts to Maintain and Grow Business

• Ensure relationships are maintained and excellent customer service is provided.
• Provide support and resolution in the difficult customer situations
• Participate in quarterly customer reviews as necessary
  
  

20% Review Departmental Performance

• Develop goals for the team that align with the strategic goals of the department.
• Review progress of the team and department on a regular basis
• Determine areas of risk and deficiency
  
  

20% Implement and Execute Action Plans

• Develop and execute plan for team to meet departmental goals
• Develop methods/checkpoints to validate progress and performance
• Determine root cause of deficiencies and methods to avoid/reduce risks
• Implement corrective action procedures to bring departmental performance back in line with the goals
  
  

10% Determine and Implement Process Improvements to Positively Impact Efficiency and Productivity

• Work with various parties to look for improvements in all aspects of move management.
  
  

Qualifications

• University/college degree preferred.
• Excel skills preferred
• Strong analytical skills
• Access skills preferred
• Strong written and oral communication
• Analytical – understanding of rev. expense margin, basic math (calculate weight, density, CWT, rates, etc), data-
  
  

based problem solving

• Basic knowledge of country geography
• Organization – time management, setting priorities, multi-tasking, deadline oriented
• Teamwork and ability to work with different cultures
• Results-oriented
• Computer skills – mainframe experience a plus, Microsoft Office and Outlook, Excel and Access proficient
  
  

At Sirva, We Are Committed To Fair And Transparent Compensation Practices. In Accordance With Applicable State And Federal Laws, We Provide The Following Salary Information For This Position

• Position Title: Manager, Operations
• Salary Range: $80,000-$90,000 USD
• Benefits: Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more. Benefits are based on employment status and may not be available for temporary or part-time employees
  
  

Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. The final compensation will be determined during the hiring process based on these considerations.

For positions available outside the United States, salaries will take into account local currency and market conditions, which may differ from the USD salary range. If you have any questions about salary or benefits, we encourage you to ask during the hiring process.

• Artificial Intelligence Usage: Artificial intelligence tools may be used to assist with administrative tasks such as notetaking and advanced candidate searches during the recruitment process. All screening, assessment, and hiring decisions are made by human recruiters and hiring managers.
• Vacancy Status: This posting reflects an existing vacancy within our organization.
  
  

Sirva Worldwide, Inc. provides HR and mobility professionals with the resources, guidance, and support they need to achieve the best possible relocation for talent, and for the companies that move them. As a leading global relocation management and moving services company, we bring together personalized program solutions, expansive global reach, innovative technology, and an unmatched supply chain to transform businesses of any size and empower talent moving to their next opportunity. From corporate relocation and household goods to home sale and commercial moving and storage, our portfolio of brands (including Sirva, Allied, northAmerican, Global Van Lines, Alliance, and Sirva Mortgage) provide everything needed to move talent and deliver experience.

Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories.

It is also Sirva's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. The Federal EEO Law Poster may be found at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.

If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at HRSirva@Sirva.com and let us know the nature of your request and your contact information.