What are the responsibilities and job description for the Client System Support Technician Temp (Oakbrook Terrace IL, Hybrid) position at Sirva?
Roles And Responsibilities
As a Client System Support Technician, you will to Sirva’s success by being responsible for the deployment, support and management of end-user computing technology including desktops, laptops, printers, phones, VC units, mobile devices and peripherals. The position puts a strong focus on providing superior customer experience while providing 2nd level support for end-user computing components.
The CSST will be responsible for the deployment, support and management of end-user computing technology including desktops, laptops, printers, phones, VC units, mobile devices and peripherals. The position puts a strong focus on providing superior customer experience while providing 2nd level support for end-user computing components. This position will also participate in on-going technology refresh and asset management initiatives as well as participation in new technology deployment projects as required.
Essential Functions And Responsibilities
% of time
(must total to 100%)
Description Of Duty
30%
Troubleshoot and resolve client problems and provide communication on status to customers and management
24%
Install, maintain, support, and upgrade client hardware and/or software as needed
22%
Assist in the planning process and contribute to Infrastructure and business projects; Develop and document associated standards, processes and procedures
10%
Promote excellence in quality and customer service through work performed individually or as part of a team
8%
Maintain and document client hardware/software inventory
5%
Maintain project/problem/change status information in a problem and change management system and knowledgebase
1%
Domestic Travel
Qualifications and preferred skills (Qualifications, Skills, Education or Certification Requirements, etc.)
Education/Certification Requirements
For positions available outside the United States, salaries will take into account local currency and market conditions, which may differ from the USD salary range. If you have any questions about salary or benefits, we encourage you to ask during the hiring process.
Sirva Worldwide, Inc. provides HR and mobility professionals with the resources, guidance, and support they need to achieve the best possible relocation for talent, and for the companies that move them. As a leading global relocation management and moving services company, we bring together personalized program solutions, expansive global reach, innovative technology, and an unmatched supply chain to transform businesses of any size and empower talent moving to their next opportunity. From corporate relocation and household goods to home sale and commercial moving and storage, our portfolio of brands (including Sirva, Allied, northAmerican, Global Van Lines, Alliance, and Sirva Mortgage) provide everything needed to move talent and deliver experience.
Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories.
It is also Sirva's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. The Federal EEO Law Poster may be found at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.
If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at HRSirva@Sirva.com and let us know the nature of your request and your contact information.
As a Client System Support Technician, you will to Sirva’s success by being responsible for the deployment, support and management of end-user computing technology including desktops, laptops, printers, phones, VC units, mobile devices and peripherals. The position puts a strong focus on providing superior customer experience while providing 2nd level support for end-user computing components.
The CSST will be responsible for the deployment, support and management of end-user computing technology including desktops, laptops, printers, phones, VC units, mobile devices and peripherals. The position puts a strong focus on providing superior customer experience while providing 2nd level support for end-user computing components. This position will also participate in on-going technology refresh and asset management initiatives as well as participation in new technology deployment projects as required.
Essential Functions And Responsibilities
% of time
(must total to 100%)
Description Of Duty
30%
Troubleshoot and resolve client problems and provide communication on status to customers and management
24%
Install, maintain, support, and upgrade client hardware and/or software as needed
22%
Assist in the planning process and contribute to Infrastructure and business projects; Develop and document associated standards, processes and procedures
10%
Promote excellence in quality and customer service through work performed individually or as part of a team
8%
Maintain and document client hardware/software inventory
5%
Maintain project/problem/change status information in a problem and change management system and knowledgebase
1%
Domestic Travel
Qualifications and preferred skills (Qualifications, Skills, Education or Certification Requirements, etc.)
Education/Certification Requirements
- ITIL Foundation certified preferred.
- Microsoft 365 Certification: Modern Desktop Administrator Associate or similar certification preferred.
- Relevant technical training and / or related experience.
- High School diploma required, with college degree preferred in a business or technical discipline.
- Desktop Support experience (Level 2-3).
- Must possess excellent customer service skills.
- Excellent written and verbal communication skills. Must be able to effectively communicate with users at all levels.
- Strong time management, prioritization, and organizational skills. Attention to detail and excellent follow-up skills.
- Self-motivated with the ability to work independently and in a fast-paced changing environment.
- Excellent troubleshooting and problem resolution skills are must; especially when dealing with remote users. Must be able to work with customers and multiple IT teams in multiple locations around the world.
- Desktop and laptop deployment, troubleshooting and administration in an enterprise environment.
- Ability to perform some physical work as this position requires moving / deploying computer equipment.
- Ability to work flexible/extended hours as required, including occasional after-hours/weekend support.
- Proficiency with the following technologies:
- Microsoft Windows 11/10 and Mac OS software and hardware troubleshooting and repair, deployment, and administration in an enterprise environment.
- Microsoft Office 365 (Outlook, Word, Excel, PowerPoint etc.)
- Microsoft Productivity Tools (OneDrive, Teams, SharePoint, Exchange etc.)
- Microsoft Active Directory (OUs, GPOs, Groups)
- Endpoint Management Tool Knowledge(SCCM / Intune / JAMF) - Provisioning, Autopilot, Policies, Software Deployments, OS Updates, Mobile Device Management.
- Competitive salary and incentive plans
- Workplace flexibility for a balanced work/life approach
- Comprehensive benefits packages and wellness program
- Generous company-paid vacation days and holiday time
- Challenging, collaborative, diverse corporate culture
- Position Title: Client System Support Technician Temp
- Salary Range: $49,000 - $55,000 USD
- Benefits: Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more. Benefits are based on employment status and may not be available for temporary or part-time employees.
For positions available outside the United States, salaries will take into account local currency and market conditions, which may differ from the USD salary range. If you have any questions about salary or benefits, we encourage you to ask during the hiring process.
Sirva Worldwide, Inc. provides HR and mobility professionals with the resources, guidance, and support they need to achieve the best possible relocation for talent, and for the companies that move them. As a leading global relocation management and moving services company, we bring together personalized program solutions, expansive global reach, innovative technology, and an unmatched supply chain to transform businesses of any size and empower talent moving to their next opportunity. From corporate relocation and household goods to home sale and commercial moving and storage, our portfolio of brands (including Sirva, Allied, northAmerican, Global Van Lines, Alliance, and Sirva Mortgage) provide everything needed to move talent and deliver experience.
Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories.
It is also Sirva's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. The Federal EEO Law Poster may be found at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.
If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at HRSirva@Sirva.com and let us know the nature of your request and your contact information.
Salary : $49,000 - $55,000