What are the responsibilities and job description for the Jr Help Desk Analyst 1 (Courtroom Technician) position at SIRITECH SOLUTIONS CORP?
Job title:Jr Help Desk Analyst 1 (Courtroom Technician)
Location: Augusta, ME (100 % onsite)
Duration: 6 Months
Only Locals to Maine
Special Requirement
This position requires frequent travel between court locations using a personal vehicle; mileage will be reimbursed. Regional and occasional statewide travel is required. Off-hours emergency response may be needed.
Job Summary
The Courtroom Technician (CT) provides frontline technical support for courtroom and Judicial Branch technology. This entry-level role supports desktops, laptops, audio/video systems, videoconferencing, and courtroom technology for judges, staff, and courtroom participants. The CT works independently after training, escalates issues as needed, and delivers high-quality customer service in high-pressure courtroom environments.
Key Responsibilities
Location: Augusta, ME (100 % onsite)
Duration: 6 Months
Only Locals to Maine
Special Requirement
This position requires frequent travel between court locations using a personal vehicle; mileage will be reimbursed. Regional and occasional statewide travel is required. Off-hours emergency response may be needed.
Job Summary
The Courtroom Technician (CT) provides frontline technical support for courtroom and Judicial Branch technology. This entry-level role supports desktops, laptops, audio/video systems, videoconferencing, and courtroom technology for judges, staff, and courtroom participants. The CT works independently after training, escalates issues as needed, and delivers high-quality customer service in high-pressure courtroom environments.
Key Responsibilities
- Provide in-person and remote technical support in courtrooms and Judicial Branch facilities.
- Support and troubleshoot Tier 1 issues for desktops, laptops, printers, scanners, and peripherals.
- Set up, operate, and support audio/video equipment, document cameras, mixers, listening devices, and presentation software.
- Support and host remote video proceedings using platforms such as Zoom.
- Support VOIP desk phones, videoconferencing, and telecommunication systems.
- Install, repair, replace, and maintain hardware and software statewide.
- Support systems used for electronic court records.
- Assist with Help Desk Tier 1 tickets and escalate issues appropriately.
- Maintain hardware inventory (serial numbers, locations, users, status).
- Ensure secure and reliable operation of information systems.
- Assist in documenting procedures, drafting work orders, and coordinating with vendors and OIT.
- Support and participate in IT training for Judicial Branch employees.
- Work with multiple platforms including Windows, OSX, Google, Unix, Android, IOS, and related technologies.
- Experience supporting video conferencing and audio-visual equipment.
- Basic working knowledge of audio equipment.
- Experience diagnosing and resolving Tier 1 computer issues.
- Multi-platform support experience (Zoom, Windows, OSX, Google, Unix, Android, IOS).
- Strong communication, customer service, and interpersonal skills with the ability to explain technical issues in layman terms.
- Ability to work in high-stress environments and manage competing priorities.
- Strong problem-solving, time management, and organizational skills.
- Ability to learn, retain, and apply technical training.
- Knowledge of legacy, current, and emerging technologies.
- Valid drivers license required.