What are the responsibilities and job description for the Engagement Manager position at Siri InfoSolutions, Inc.?
Job Title: Cybersecurity Engagement Manager
Location :San Antonio, TX
Full time
Responsible for Overall Cyber Security revenue growth, upsell and cross-sell, Customer stakeholder management, fulfilments, resource management, programs delivery management and governance including QBR. The candidate will need to possess Cyber Security technical knowledge along with soft skills, with expertise in two or more cyber domains - IAM, MDR, Cloud Security, EVM, GRC, Network Security, Data Security etc. Experience in Cyber Security Consulting, Delivery, Operations, and revenue management is expected
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Overall owner and accountable for CSP delive - ryBuild customer relationship and setup regular connect to ensure business development and governance with external and Internal customer stakeholde
- rsWork in Onsite/Nearshore/Offshore delivery model to ensure successful program and service delive
- ryGood understanding of Revenue growth and manageme
- ntAbility to forecast and track revenue targe
- tsEnsure Delivery Excellence and meeting of customer satisfaction targe
- tsWork with various stakeholders on RFI/RFPs to ensure complete understanding of scope of work, alignment with SoW for Delive
- ryEnsure Program delivery plan development, resource loading plan, onboarding pl
- anGood office skills including PowerPoint, word and exc
- elAbility to build customer trust and act as Trusted Cyber Security technology partn
- erAbility to understand customer business problems, look for opportunities and convert it into mutually valuable program
- s.Ability to deliver and present quality reports to various level of stakeholders including C-sui
- teAbility to ramp-up teams for programs through various channe
- lsAbility to plan for contingency and manage customer expectatio
- nsEnsure understanding of Customer requirements, position/job description, Activities to be undertak
- enFacilitate a culture of learning and tru
- stEnsure processes are in place and implemented for quality associates as per job requiremen
- tsFacilitates trainings, upskilling, cross-skilling and learning opportunities to ensure best customer delivery and resource groomi
- ngProvide guidance and be a mentor to team membe
- rsAbility to identify and groom Cyber Security leade
- rsMonitor and tracks team member performan
- ceProvides continuous feedback and opportunities for continuous improveme
nt
Qualificatio
- ns:Bachelor’s degree with preferred specialization in Cyber or information Secur
- ity13 years of relevant experie
- nceGood knowledge of Banking, Financial Sector, and Insurance indus
- tryAbility to quickly learn new technolog
- iesCertifications: CISSP / C
CSP
Behavioral skil
- ls: Possess strong analytical thinking and critical thinking skills; and a proven ability to win and deliver large complex pro
- gramMust be able to work independently with minimal guidance and supervi
- sionDetail oriented with strong communication sk
- illsExcellent communication and interpersonal sk
- illsAbility to influence others and negot
- iateExcellent business problem-solving sk
- illsAbility to communicate and lead discussions at all levels of customer organiza
- tionAbility to represent during RFP defense and solutio
- ningAbility to work in a Global delivery m
- odelMust be a go-getter with ownership min
- dsetAbility t o build trust with all stakehol
- dersHave Strong business acumen and customer centric min
- dsetAbility to take decisions with a Win-win out
- comeAbility to create strategy and
- planMust have learning aptitude and keep close to current technolo
- giesHave a Leadership mindset to ensure self and team gr
- owthBe a leader, have strategic thinking and ability to come up with improvements in current ways of working, improve and forge new relations
- hipsStrong Governance and ability to setup accountabi