What are the responsibilities and job description for the Desktop Support Engineer position at Siri InfoSolutions, Inc.?
Job Description
Job Title: Desktop Support
Duration: 6 months
Location: Omaha, NE
Hardware IMAC Support:
Troubleshoot, diagnose and resolve the tickets which required onsite support
Coordinate within Vendor and Level 3 support team, Level 2 Backline and Service Desk teams for ticket resolution
Schedule Supported Device installation, Software and Hardware activity with End User at their convenience in order to minimize disruption
Participate in war room during major incidents
Manage any end-user service requests (e.g., desktop, mobile) which require local interaction
Support end user’s devices (Desktop / Laptops, Mac, Smartphones, Tablets, printers)
Collect hardware as part of user’s leavers process
Asset Management:
Maintain asset register including hardware and software
Alert Customer in case of licensing issue (Software)
Manage non-standard intervention / software installation
PC and other devices logistics Management
Software IMAC and configuration
Resolve break-fix incidents, either by own intervention or requesting and coordinating technical service by OEM vendor
Perform Soft IMAC, Image loading where this cannot be executed remotely
Software deployment on end user devices
Deployment of mobile apps
Meeting room support and conference room devices
Printers, label printers & Laboratory and manufacturing devices
Support to Organizational Events
Customer 3rd Party Support and Co-ordination
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Required Skills: iMac, hardware, Software, Desktop, Laptops, Mac, Smartphones, Tablets, printers