Desktop Support Engineer (L1/L2) - W2 Only

Hi,

The following requirement is open with our client.

Title : Desktop Support Engineer (L1/L2) With Hardware IMAC

Location : Omaha, NE (Onsite)

Rate : $35/Hr On W2

Relevant Experience (in Yrs.) : 9

Detailed Job Description:

Hardware IMAC Support:

• Troubleshoot, diagnose and resolve the tickets which required onsite support
• Coordinate within Vendor and Level 3 support team, Level 2 Backline and Service Desk teams for ticket resolution
• Schedule Supported Device installation, Software and Hardware activity with End User at their convenience in order to minimize disruption
• Participate in war room during major incidents
• Manage any end-user service requests (e.g. desktop, mobile) which require local interaction
• Support end users devices (Desktop / Laptops, Mac, Smartphones, Tablets, printers)
• Collect hardware as part of user's leavers process
• Asset Management: Maintain asset register including hardware and software
• Alert Customer in case of licensing issue (Software)
• Manage non-standard intervention / software installation
• PC and other devices logistics Management
• Software IMAC and configuration
• Resolve break-fix incidents, either by own intervention or requesting and coordinating technical service by OEM vendor Perform Soft IMAC, Image loading where this cannot be executed remotely
• Software deployment on end user devices
• Deployment of mobile apps
• Meeting room support and conference room devices
• Printers, label printers & Laboratory and manufacturing devices
• Support to Organizational Events
• Customer 3rd Party Support and Co-ordination
• Perform remote troubleshooting through diagnostic techniques and pertinent questions

Must Have Skills:

• Desktop Support Engineer (L1/L2)
• Hardware IMAC

Thanks & Regards

Arun Kumar

Technical Recruiter

ASCII Group, LLC

Mobile: 408-850-1240

Email: rec39@asciigroup.com

https://www.linkedin.com/in/arun-kumar-potula-a31a99225/