What are the responsibilities and job description for the Senior Avaya Contact Center Telecom Engineer position at Sira Consulting?
Job Details
Job Title: Senior Avaya Contact Center Telecom Engineer
Location: Charlotte, North Carolina, United States
Employment Type: Contract
Project Overview:
We are seeking a highly skilled Senior Avaya Contact Center Telecom Engineer to support a newly inherited integration project focused on building a robust Contact Center IVR for our Charlotte, North Carolina business operations. The role involves close collaboration with internal teams and external vendors responsible for major implementation activities.
Key Responsibilities:
- Design, implement, and support Avaya-based Contact Center solutions.
- Participate in the IVR build and integration efforts with external vendors.
- Configure and optimize systems involving Swampfox (Contact Center), Verint, and Korbyt (Wallboard) solutions.
- Ensure high availability, performance, and scalability of the telecom environment.
- Collaborate with business and technical stakeholders to deliver seamless communication solutions.
Required Skills & Experience:
- Strong hands-on experience with Avaya Contact Center technologies.
- Working knowledge of Swampfox, Verint, and Korbyt platforms.
- Proven background in Contact Center engineering, IVR configuration, and telecom integrations.
- Excellent troubleshooting, documentation, and vendor coordination skills.
Nice to Have:
- Experience working in enterprise environments with complex contact center ecosystems.
- Familiarity with voice network operations and telecom infrastructure.
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