Senior Avaya Contact Center Telecom Engineer

Job Title: Senior Avaya Contact Center Telecom Engineer

Location: Charlotte, North Carolina, United States

Employment Type: Contract

Project Overview

We are seeking a highly skilled Senior Avaya Contact Center Telecom Engineer to support a newly inherited integration project focused on building a robust Contact Center IVR for our Charlotte, North Carolina business operations. The role involves close collaboration with internal teams and external vendors responsible for major implementation activities.

Key Responsibilities

• Design, implement, and support Avaya-based Contact Center solutions.
• Participate in the IVR build and integration efforts with external vendors.
• Configure and optimize systems involving Swampfox (Contact Center), Verint, and Korbyt (Wallboard) solutions.
• Ensure high availability, performance, and scalability of the telecom environment.
• Collaborate with business and technical stakeholders to deliver seamless communication solutions.
  
  

Required Skills & Experience

• Strong hands-on experience with Avaya Contact Center technologies.
• Working knowledge of Swampfox, Verint, and Korbyt platforms.
• Proven background in Contact Center engineering, IVR configuration, and telecom integrations.
• Excellent troubleshooting, documentation, and vendor coordination skills.
  
  

Nice To Have

• Experience working in enterprise environments with complex contact center ecosystems.
• Familiarity with voice network operations and telecom infrastructure.