Desktop Support Technician

Job Description :

• Deliver world-class IT support to onsite and remote executives

• Independently resolve complex, break/fix issues in person or via telephone

• Perform installations, replacements, upgrades, and other hardware/software related tasks as needed

• Setup and monitor high-priority executive meetings utilizing collaboration and AV services

• Provide technical support to Office Services as needed

• Provide recommendations regarding new technologies to better support all executives, and users

• Perform regular walkthroughs to provide proactive support to high visible individuals

• Acts as a resource for IT projects and initiatives in other functional areas as needed

• Receive and respond to incoming support requests in a timely manner including off hours

• Follow set procedures for logging, reporting, and statistically monitoring desktop operations

• Set reasonable expectations that can be counted on

• Present the facts transparently to promote collaborative solutions

• Working technical knowledge of current protocols, operating systems, and standards

• Strong written and oral communication skills with a focus on executive level support

• Analytical and problem-solving abilities, with keen attention to detail

• Self-motivated and directed, with the ability to effectively prioritize and execute

• Experience working in a team-oriented, collaborative environment

• Strong customer-service orientation with a focus on customer satisfaction

• Highest degree of professionalism and integrity

• Flexibility to be on call during off hours and weekends

• Ability to research and test new technologies and solutions

• Time management and organizational skills