What are the responsibilities and job description for the Customer Service Representative / Project Estimator position at Sir Speedy, Charlottesville, VA?
Benefits:
- 401(k) matching
- Company parties
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
Benefits/Perks:
- Initial and ongoing training
- Competitive compensation
- Paid holidays and vacation
- Indoor and comfortable working environment
Company Overview:
A locally owned and nationally recognized Printing, Signage and Marketing Services company in the Charlottesville, Va market is looking for an experienced Customer Service Representative and Project Estimator.
We have a fast-paced, creative, and flexible work environment that empowers our employees to contribute and work independently with a solid team of experienced professionals.
We work with a dynamic and interesting client base ranging from Museums and Non-Profits to Entrepreneurs Manufacturing, Real Estate, Contractors, and UVA. With the tools and technologies provided, we focus on putting our energy towards creating a remarkably unparalleled experience for each and every customer.
This is where our Customer Service Team comes in!
Job Summary:
Job Summary:
Our Customer Service Representatives work closely with customers and our sales team, providing support with the goal of increasing sales and customer satisfaction.
Responsibility Overview:
- Provide service to customers in our office, over the telephone, and by email.
- Generate project cost estimates for new inquiries and repeat customers
- Help the customer by identifying their requirements and providing the services and products that best meet their needs.
- Show expertise by communicating with the customer about our products, services, and capabilities.
- Ensure that all their requirements are met for their unique projects.
Skills we are looking for:
- A positive, very detailed oriented people pleaser
- A willingness to be proactive and take action
- Excellent communication skills (verbal & written)
- Strong computer skills
- Ability to multi-task
- Team player that can work with others to deliver a project on time Cat Lover
- - we have 5 Feline Supervisors at our shop
Skills desired, but not required:
- Previous experience in project estimating
- Printing and signage experience
- Understanding of direct mail and automated marketing
- Experience with PrintSmith or PrintersPlan or SalesForce software platforms