What are the responsibilities and job description for the Customer Service Representative position at Sinclaire Solutions?
Job Summary
We're looking for a friendly, motivated Customer Service Representative to be the first point of contact for our clients. You'll answer questions, solve problems, and make sure every customer has a great experience. If you enjoy helping people and want to grow your skills in a supportive team, we'd love to hear from you.
What You'll Do
- Help customers by phone, email, and chat with questions about products, services, billing, and accounts
- Make follow-up calls to check in, gather feedback, or share new offerings
- Enter and update information accurately in our CRM and other software
- Process payments and handle cash transactions carefully
- Keep clear, detailed records of customer interactions
- Spot common issues and share ideas to improve the customer experience
What We're Looking For
- Strong communication skills, written and verbal
- A positive, professional, customer-first attitude
- Comfortable using computers, customer support tools, and Microsoft Office
- Able to juggle multiple tasks and stay organized
- Bilingual is a plus, but not required
- Call center or outbound calling experience is helpful, but we'll train the right person
Why Join Us
- Hands-on training and room to grow
- Supportive, team-oriented environment
- A role where your work makes a real difference for customers
Job Type: Full-time
Pay: $50,000.00 - $70,000.00 per year
Benefits:
- Flexible schedule
- Referral program
- Retirement plan
Work Location: In person
Salary : $50,000 - $70,000