Sr. Technical Program Manager

ABOUT SINCH

Sinch is pioneering the way the world communicates. More than 200,000 businesses — including Google, Uber, Paypal , Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.

Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.

At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!

DESCRIPTION

Sr, Technical Program Manager leads complex, cross-functional delivery initiatives and functions as the connective tissue between Customer and execution – aligning stakeholders, managing interdependencies, and driving outcomes across matrix teams. The Sr. Technical Program Manager functions as a trusted advisor to internal teams and client partners.

Program Leadership & Delivery

• Own the end-to-end program lifecycle for multi-workstream client engagement, from scoping and planning through delivery and closeout.

• Define and maintain integrated program plans, dependency maps, milestone schedules and risk registers across parallel workstreams.

• Lead cross-functional delivery teams spanning product, engineering, data, design and business stakeholders.

• Proactively surface risks and blockers, driving resolution through structured problem-solving and escalation pathways.
  

Technical Engagement

• Demonstrate technical fluency to engage credibly with engineering teams, review and influence solution architectures, and assess feasibility tradeoffs.

• Translate technical constraints and decisions into business-level implications for non-technical stakeholders.

• Support the evaluation of Sinch platforms, API, and integrations as part of solution design as well as the evaluation of third-party technology as relevant.
  

Stakeholder Engagement

• Build trust-based relationships with Customer Success and Client counterparts, translating between technical complexity and business outcomes.

• Develop clear, audience-appropriate communications including status reports, executive dashboards and decision memos

• Align internal and client teams on priorities, tradeoffs, and delivery commitments through effective facilitation of steering committees and working-level syncs.
  

Process & Delivery

• Practice and enforce delivery governance framework including RACI models, change control processes and escalation protocols.

• Utilize and adapt delivery methodologies to fit client context and program complexity.

• Drive continuous improvement through retrospective, lessons -learned sessions and playbook development.

• Partner with practice leads to scale repeatable delivery patterns across engagements.
  

REQUIREMENTS

• 7 years of program or project management experience, with at least 3 years in a consulting or professional services environment.

• Demonstrated success leading cross-functional technology delivery programs involving 20 stakeholders across multiple organizations.

• Strong command of program planning tools and executive reporting.

• Proven ability to manage ambiguity, balance competing priorities, and make sound decisions under pressure.

• Experience with both Agile and waterfall delivery approaches; comfortable operating in hybrid models.

• Strong written and verbal communication skills with the ability to adapt style from technical teams to C-suite audiences
  

OUR HIRING PROCESS

We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.

We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/ . No matter who you are, we hope you find an exciting path forward - hopefully with us!

Benefits

• STAY HEALTHY : We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.

• CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.

• SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.

• TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.

• PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.

• WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are the most productive and successful. It is what you do, not where you work, that matters.

• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.