What are the responsibilities and job description for the Project Manager III position at Sinch?
ABOUT SINCH
Sinch is pioneering the way the world communicates. More than 150,000 businesses - including Google, Uber, Paypal, Visa, Tinder, and many others - rely on Sinch's Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.
Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.
At Sinch we "Dream Big", "Win Together", "Keep it simple", and "Make it Happen". These values are our foundation!
DESCRIPTION
As Project Manager III, you will serve as the delivery lead for client engagements - owning execution, guiding teams through ambiguity, and acting as a trusted, consultative partner to internal and external stakeholders. This role requires strong leadership, communication, and problem-solving skills, with a proven ability to manage multiple projects in a fast-paced environment. (This is a Hybrid role)
Key Responsibilities:
Client Leadership & Consultation
Lead client status meetings independently, partnering with CSMs while owning delivery conversations.
Act as a consultative partner to CSMs and clients - helping them understand tradeoffs and sequencing.
Set, manage and reinforce clear expectations around scope, timelines, and review cycles.
Demonstrate strong change management with clarity and confidence.
End-to End Project Ownership
Own a mix of fixed-fee and retainer projects at once, from kickoff through final delivery.
Drive the creation of accurate estimates and contribute clear assumptions to Statements of Work.
Develop smart, realistic project plans with clear milestones, dependencies, and review cycles.
Cross-Functional Delivery Leadership
Partner closely with external implementation partners, and internal teams (strategy, creative, campaign management and analytics) to define project approaches, estimates, timelines, assumptions, and dependencies.
Help teams focus on what matters most: creating great work that drives business outcomes.
Risk, Budget & Operational Management
Proactively identify and mitigate risks.
Own project budgets, track burn and review customer billing and vendor invoices for accuracy.
Maintain strong project hygiene using tools like Asana to track work, review cycles, approvals, and decisions.
Quality, Process, and Craft
Uphold a high bar for quality and help determine when work is ready for review.
Run efficient, purposeful meetings with clear agendas, outcomes, and follow-ups.
Identify opportunities to improve delivery processes and contribute to the evolution of Sinch Studio as a practice.
REQUIREMENTS
Minimum of 6 years of project or program management experience, ideally in an agency, studio, marketing or technology setting.
Relevant channel experience with messaging (SMS, MMS, RCS), email, lifecycle, or performance marketing.
Experience managing both fixed-fee and retainer-based work.
Familiarity with project management tools (experience with Asana is a plus)
PMP or similar certification is welcome but not required.
Exceptional organizational and time management skills with a focus on delivering high-quality outcomes on time and within budget
Excellent communication, interpersonal, and stakeholder management skills, with ability to influence at all levels
Experience working cross-functionally with departments such as Account Management, Strategy, Creative, Campaign Management, Engineering and Data Analytics Strong problem-solving skills with the ability to anticipate and mitigate risks proactively
OUR HIRING PROCESS
We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.
We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!
Benefits
STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.
WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are the most productive and successful. It is what you do, not where you work; that matters.
MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.
The annual starting salary for this position is between $100,000 - $113,000. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This role will be accepting applications until April 30th, 2026 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.
Salary : $100,000 - $113,000