Dental Office Manager

Simply Orthodontics is seeking an experienced Office Manager to oversee the daily operations of our patient-focused orthodontic practice. You’ll be joining an experienced team in a well-established practice with strong systems and operational support already in place. This role travels to Worcester, Grafton, and Fitchburg.

This role plays a key leadership position within the practice and works closely with the Orthodontist, clinical team, and leadership to support schedule efficiency, treatment starts, patient experience, and overall practice performance.

Schedule: Monday - Friday 8 am - 5 pm

Responsibilities

• Oversee day-to-day operations of the orthodontic office to ensure an organized, efficient, and patient-centered environment

• Lead and support front office, treatment coordination, and administrative team members while fostering a positive, collaborative, and high-performing team culture

• Manage and optimize the orthodontic schedule to support efficient patient flow, maximize provider productivity, and create a seamless patient experience across consultations, adjustment appointments, emergencies, and retention visits

• Support new patient consultation flow and treatment start goals by partnering closely with the Treatment Coordinator and Orthodontist to ensure a best-in-class patient experience

• Oversee insurance verification, billing processes, and patient financial communication to ensure accuracy, transparency, and a positive patient experience

• Run and review key practice reports to monitor scheduling efficiency, production, collections, treatment starts, case acceptance, and overall office performance

• Review and confirm employee timecards, hours worked, and PTO to ensure accurate payroll submission

• Coach and support team performance, helping maintain accountability, consistency, and exceptional customer service standards throughout the office

• Collaborate closely with the Orthodontist and leadership team to support office goals, patient satisfaction, and overall practice growth

• Participate in weekly and monthly meetings to review KPIs, discuss operational opportunities, and stay aligned on practice goals

This is an opportunity to step into a leadership role within a well-run, team-oriented orthodontic practice where your impact will directly contribute to both the patient experience and overall success of the office.

Full-time Benefits

We recognize that taking care of our team is just as important as taking care of our patients. That’s why we offer a comprehensive benefits package, including:

• Health insurance starting on your first day of employment

• Vision insurance

• Paid vacation time

• Paid holidays

• Paid sick time

• Dental and orthodontic benefits

• 401(k) retirement plan with employer contribution

• Consistent, set schedule (no weekends!)

#simplyortho

• Prior management experience is required

• Hands-on experience with orthodontic/dental insurance processes, billing, and patient financial coordination is preferred

• Proven ability to lead and support front office and administrative teams in a fast-paced environment

• Experience managing HR-related matters within the office, including timecards, PTO tracking, and team accountability

• Strong organizational, communication, and problem-solving skills

• Experience managing provider schedules and supporting efficient patient flow in a high-volume practice setting is preferred

• Ability to review and interpret practice performance reports, including production, collections, treatment starts, scheduling efficiency, and case acceptance metrics

• Experience with orthodontic/dental practice management software preferred