Salesforce Agentforce Architect

JOB REQUIREMENTS: Salesforce \| Remote - US About Simplus: Simplus , a

leading Salesforce Summit Consulting Partner and an Infosys company ,

delivers end-to-end Salesforce platform solutions that accelerate

digital transformation. With deep industry expertise and a proven

delivery framework, we help organizations streamline operations, enhance

customer and employee experiences, and maximize ROI through strategic

advisory, scalable architecture, and technical excellence. Position

Summary: We\'re seeking a highly experienced Salesforce Agentforce

Architect to lead the technical design and architecture of scalable

Salesforce Service Cloud and Agentforce solutions for our enterprise

clients. This individual will be responsible for defining robust case

management frameworks, integrating AI-powered agent tools, and

architecting seamless omni-channel customer service experiences that

align with our clients\' operational goals. Key Responsibilities: \*

Architect and lead the delivery of Salesforce Agentforce/Service Cloud

solutions, including Omni-Channel , CTI integrations , Knowledge

Management , and Live Agent/Einstein Bots . \* Design and implement

Experience Cloud portals tailored to customer support and self-service

use cases. \* Build scalable case lifecycle solutions including

automated routing, SLA tracking, and escalation rules. \* Design secure,

scalable data models and role-based access controls for agents and

supervisors. \* Collaborate with business stakeholders, solution

engineers, and developers to gather requirements and translate them into

well-architected Salesforce implementations. \* Define technical

standards and provide leadership on architectural governance,

performance, and scalability. \* Lead integrations with third-party

platforms via REST/SOAP APIs , middleware , and event-driven

architectures (e.g., Platform Events, Change Data Capture). \* Guide the

implementation of OmniStudio (OmniScripts, DataRaptors, Integration

Procedures) where applicable. \* Support DevOps practices and CI/CD

pipelines using tools like Copado , Gearset , or AutoRABIT . \* Provide

hands-on technical guidance in Apex , Lightning Web Components (LWC) ,

and declarative configuration. \* Conduct code reviews, performance

tuning, and technical troubleshooting to ensure solution quality. \*

Mentor developers and consultants on technical best practices and help

build delivery assets and frameworks. Required Skills & Experience: \*

8 years of hands-on Salesforce experience; 3 years in an architecture

or technical leadership role. \* Proven experience delivering complex

Service Cloud / Agentforce projects, including Omni-Channel and CTI. \*

Strong experience with Lightning Web Components (LWC) , Apex (Triggers,

Batch, Scheduler), and Flow. \* Deep understanding of Salesforce data

modeling , role hierarchy , and sharing rules . \* Expertise in API

integrations using REST, SOAP, and middleware such as MuleSoft or Dell

Boomi. \* Familiarity with Einstein Bots , Live Agent , and intelligent

routing strategies is a plus. \* Strong understanding of Salesforce

DevOps and tools such as Copado , Flosum , Gearset , or AutoRABIT . \*

Experience working with Agile/Scrum delivery frameworks and tools like

Jira or Azure DevOps . \* Salesforce certifications such as Application

Architect , Service Cloud Consultant , Integration Architect , or System

Architect are highly preferred. Preferred Qualifications: \* Experience

with Experience Cloud (formerly Community Cloud) and self-service

portals. \* Exposure to Einstein AI , Case Classification , and Next

Best Action recommendations. Why Join Simplus? \* Work with top-tier

clients and cutting-edge Salesforce technologies. \* Be part of a

high-performing, To view the full job description please use the link

below.

https://www.aplitrak.com/?adid=YmJnZW5lcmljLjIwODg2Ljg3NzBAc2ltcGx1c2NvbXAuYXBsaXRyYWsuY29t

\*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Onl ne:

https://www.aplitrak.com/?adid=YmJnZW5lcmljLjIwODg2Ljg3NzBAc2ltcGx1c2NvbXAuYXBsaXRyYWsuY29t