What are the responsibilities and job description for the Member Service Represenative (Teller) position at Simplicity Credit Union?
Who is Simplicity Credit Union?
We are today, and we’ve always been, a team of passionate Credit Union believers who work together to help our friends and neighbors realize their dreams. From the latest tech to keep our members in the know, wherever they may be, to an innovative branch experience, we’re focused on giving people what they need, when they need it. And what you see is not all you get. The Simplicity Team supports our member experience with a culture of collaboration and creativity, a focus on the things that mean the most to us, and a healthy dose of wackiness to bring it all together. Most importantly, we love turning new friends into members of the Simplicity Family and seeing where we can go together!
Position Summary
The primary function of a Member Service Representative (MSR) is to provide a positive and friendly atmosphere for our members while conducting basic teller transactions. In addition, this position will provide exceptional service by resolving problems and answering questions covering the entire spectrum of the Credit Union’s products and services as well as provide sales through service to improve the members’ financial lives.
This position is part of our front-line Service Team and always projects a positive and friendly image for the credit union through interactions with members and co-workers. This is a full-time position M-F during business hours at our Stevens Point Branch.
- Provide basic teller services to members in person, in the drive-thru, night drop, and mail.
- These services include cashing checks, accepting deposits and withdrawals, processing loan payments, making transfers, resetting member Personal Identification Number (PIN), issuing and redeeming share certificates (CD’s), processing check re-orders, member name changes, adding beneficiaries, issuing debit cards, and online banking set-up and inquires.
- Seeking opportunities to enhance the members’ experience by recognizing and presenting additional services that would improve the members’ financial lives, providing sales through service.
- Process wire transfers, minor option change requests, and open savers sweepstakes.
- Process all transactions with a commitment to accuracy.
- Reinforce continuous collaboration and respectful communication between all departments by promoting strong, positive, and productive working relationships through the commitment to the company’s core values, vision and mission statements.