What are the responsibilities and job description for the TELLER/MEMBER SERVICE REPRESENTATIVE position at Fox Communities Credit Union?
We currently have a career opportunity for a full-time Teller/Member Service Representative at our Wisconsin Avenue branch in Appleton!
The Teller/Member Service Representative creates a positive first impression and establishes strong member relationships, processes member transactions, assists members with account maintenance and problem resolution, uncovers member needs while opening new accounts, and educates members on credit union products and services.
The primary responsibilities of the Teller/Member Service Representative role include but are not limited to:
- Promoting and upholding the Fox Mission, Purpose, Vision, and Values
- Processing basic and advanced member transactions and account maintenance confidentially, accurately, and efficiently, and assisting members with problem resolution including:
- CD maintenance
- Sub accounts
- Member disputes
- Fraudulent transactions
- Credit report reviews
- New account maintenance
- IRAs and HSAs
- Opening new accounts with knowledge of account ownership, authorized signers, and supporting documentation required for all accounts, including business, trust, estate, guardianship, custodial, hardship, and representative payee accounts
- Asking probing questions to identify member needs, educate members on financial services, cross sell credit union products and services, and direct members to other credit union representatives when appropriate
Candidates for the Teller/Member Service Representative position should possess:
- One to three years of similar or related experience is a plus
- Previous cash handling or teller experience is preferred
- Knowledge of credit union products and services is a plus
- Excellent attention to detail
- Excellent written and verbal communication skills
- Flexible availability, including rotating Saturdays
- Working knowledge of computers and ten-key data entry skills required
- Ability to work independently with minimal supervision
- Ability to prioritize work and meet deadlines
Ideal candidates will have flexible availability, which will include Saturdays, be passionate about member/customer service and thrive in a team and results oriented environment.
Fox Communities Credit Union is a $3 billion in assets community-based credit union serving more than 130,000 members at over 20 locations. We take pride in being a progressive, member-owned, full service financial institution dedicated to serving the community.
Fox Communities Credit Union believes our team members are our most important asset. We offer a great team environment, competitive salary and an excellent benefit package which includes, medical, dental, vision, life, short term and long-term disability insurance, 401k (Roth and Traditional), which includes company contributions including match, paid time off and caregiver leave! As part of our commitment to the communities we serve we also offer all team members Paid Volunteer Time Off! If you are enthusiastic about a rewarding career with a successful & growing credit union, apply now!
Equal Opportunity Employer of Protected Veterans, and Individuals with Disabilities.
Benefits:
Health Insurance, 401K Plan