Account Manager

At Simple Social, we make marketing simple, creative, and effective. We partner with businesses and organizations to help them grow through strategy, design, social media, web, video, and advertising.

Our team values Integrity, Humility, Growth, Fun, and Grit, and we bring those values into every client relationship, every project, and every campaign we create.

Job Title: Account Manager

Location: Fort Myers, FL (Hybrid)

Job Classification: Full-Time Staff

Reporting to: Director of Client Services

Key Responsibilities:

Serves as a strategic partner and trusted advisor to Simple Social’s clients. This role combines marketing strategy, client relationship management, and team leadership.

The AM ensures clients have a clear, consistent, and positive experience, from discovery to delivery, while leading the internal team to produce excellent results that align with client goals and Simple Social’s brand standard.

Client Strategy & Relationship Management

·       Serve as the primary point of contact for assigned clients, managing relationships with professionalism, warmth, and trust.

·       Lead Discovery and Strategy sessions to understand each client’s goals, audience, and brand personality.

·       Develop and present comprehensive marketing strategies that leverage Simple Social’s core services: Social Media, PPC, Design, Video Production, Website Development, and Brand Consulting.

·       Communicate campaign goals, deliverables, and outcomes clearly and confidently to clients.

·       Proactively identify opportunities for client growth and present creative, data-informed solutions.

 Project Oversight & Team Collaboration

·       Partner with Project Managers to ensure projects stay on schedule, within scope, and on budget.

·       Oversee the execution of deliverables across departments, ensuring alignment with client strategy and brand tone.

·       Collaborate with internal teams (Creative, Ads, Video, Web, and Content) to drive cohesive, high-quality marketing campaigns.

·       Review and approve key deliverables before client presentation, ensuring excellence in execution and communication.

·       Participate in weekly internal syncs and cross-department check-ins to ensure smooth workflow and collaboration.

·       In-person content creation, including photography, videos, Facebook lives, etc. (if needed)

Performance Reporting & Optimization

·       Monitor client campaign performance through tools like Google Analytics, Meta Ads, and reporting dashboards.

·       Analyze and interpret marketing data to identify trends, insights, and opportunities for improvement.

·       Lead quarterly business reviews or performance meetings with clients, highlighting wins, results, and next steps.

·       Track KPIs and ensure all campaigns are achieving measurable results aligned with client goals.

Leadership & Mentorship

·       Support, mentor, and coach junior Account Managers or Coordinators, modeling effective communication and strategy.

·       Contribute to internal process improvement and client experience initiatives.

·       Assist in onboarding new team members, helping them integrate into Simple Social’s culture and workflows.

·       Represent Simple Social’s values: Integrity, Humility, Growth, Fun, and Grit in every client and team interaction.

Qualifications:

Required:

• 4 years of experience in account management, client services, or marketing strategy (agency experience preferred).
• Strong understanding of digital marketing, including social media, paid ads, web strategy, and creative production.
• Growth and learning mindset.
• Exceptional communication and presentation skills — written and verbal.
• Proven ability to manage multiple clients, priorities, and deadlines simultaneously.
• Highly organized, detail-oriented, and proactive.
• Skilled at using data to inform decisions and storytelling.

Preferred:

• Experience with project management and CRM tools (e.g., Asana, Monday.com, HubSpot).
• Working knowledge of analytics platforms (e.g., Google Analytics, Meta Business Suite).
• Background in managing creative or marketing teams.

Key Attributes

• Strategic Thinker: Sees the big picture and connects marketing efforts to business outcomes.
• Relational Leader: Builds trust with clients and teammates through empathy and clarity.
• Creative Collaborator: Inspires ideas while maintaining focus on strategy and results.
• Results-Driven: Balances creativity with performance, always focused on growth.
• Cultural Fit: Embodies Simple Social’s energy. Collaborative, fun, humble, and committed to grow.

Compensation & Benefits

• Competitive salary based on experience
• Health Insurance Offered
• Flexible hybrid work schedule
• Paid time off and holidays
• Professional development opportunities
• Team events and creative culture

Company Description:

Though our strategy isn’t simple, we make it simple for business executives to connect with their audience online. We utilize state-of-the-art technologies and cutting-edge strategies to craft compelling content campaigns, emotionally evoking videos, and inspiring artwork. Art combined with our analytic techniques maximizes marketing efforts to help businesses achieve their goals.

Since the beginning, Simple Social has sought to make businesses better. We believe that when businesses get better, our community gets better. As a marketing company, we are passionate about creating content, campaigns, and digital media to share great products and services, while increasing our clients’ revenues. Thriving businesses create jobs and improve our community. It’s simple. Bettering people is at the core of who we are.

Simple Social complies with all laws prohibiting discrimination against employees and job applicants based on race, color, sex, age, national origin, disability, genetic information, or veteran status. Equal opportunity extends to all aspects of the employment relationship, including hiring, promotions, training, working conditions, compensation, and benefits. Simple Social’s policies and practices reflect its commitment to nondiscrimination in all areas of employment.