What are the responsibilities and job description for the Customer Service Representative position at Simple Lawns and Landscape Design?
Company Name: Simple Lawns & Landscape Design
Position Title: Customer Service Representatives
Pay Range:
Earn Up To $62K A Year With Performance Pay!
Compensation Breakdown:
- Hourly Rate: $18–$21
- Performance pay path to $62K annually
Location:
Vancouver, WA
Schedule:
Full-Time8-hour shift
Benefits:
- Health, Dental, Vision, & Life Insurance * Paid Time Off * Flexible Schedule * Referral Program * Professional Development Assistance * Growth Plan * Continued Education * Company Merchandise * Company Events & Outings
Requirements:
- 1 year experience in a call center
- 1 year of experience in the home service industry is preferred
- Excellent communication, organization, and multitasking under pressure
- Computer proficiency (Outlook, Word, Excel; House Call Pro or similar a plus)
- Team mindset, positive attitude, and genuine empathy for customers
Position Summary:
Earn up to $62K a year as a Customer Service Representative at Simple Lawns & Landscape Design, where you’ll be the organized, solution-driven voice supporting our growing team. You help create a smooth customer experience from first contact to scheduling, playing a key role in our fast-growing operation.
The ideal candidate is detail-oriented, empathetic, and thrives in a fast-paced, customer-focused environment. You bring strong communication, calm under pressure, and a team-first mindset. If you love helping people and keeping operations running smoothly, you’ll excel here.
Core Responsibilities:
- Answer inbound calls, emails, and messages promptly and professionally
- Schedule appointments and manage daily workflows
- Handle customer concerns with empathy, accuracy, and urgency
- Maintain records and job details using CRM systems (HouseCall Pro or similar)
- Support sales and field teams with scheduling, updates, and communication
- Follow scripts, processes, and quality standards for consistent performance
- Build strong customer relationships by delivering exceptional service
- Contribute to a positive, high-performance team environment
Job Type: Full-time
Pay: Up to $62,000.00 per year
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Work Location: In person
Salary : $62,000