Client Success Manager - Bells AI

Join Netsmart as a Client Success Manager and play a pivotal role in driving client satisfaction and success for our innovative Bells AI solution. In this dynamic, client-facing position, you’ll serve as the primary point of contact for assigned Bells clients, ensuring they maximize the value of our technology while fostering strong, long-term relationships.

You’ll work across a diverse client base spanning Post-Acute, GEHRMID, and Human Services, with occasional travel (up to 25%).

This role is ideal for a go-getter who thrives in an autonomous environment, excels at building trust, and is comfortable navigating critical conversations. Success means keeping clients engaged and satisfied, proactively solving challenges, and leveraging Netsmart’s matrix to deliver exceptional outcomes.

Responsibilities

• Cultivate relationships at all levels of a client organization, including C-Level leaders and business counterparts to ensure growth of the client relationships and effective sales opportunity management.
• Develop and facilitate an effective cadence of business reviews to ensure clear and timely communication around initiatives, projects, and escalations. Leverage the matrix appropriately to bring in the right resources from Engineering, Product Management, Cloud, Support, Sales and Client Alignment organizations to effectively serve the client needs.
• Effectively share industry and Netsmart solution-specific insights including product roadmaps, newly deployed or pending feature/functionally updates and end-user training.
• Assist with RFP responses by working effectively with sales, Client Alignment and proposal team members.
• Perform platform demos for potential new clients and with coordination across the Netsmart matrix of solutions and services.
• Create Scope of Work (SOW) documents in partnership with cross-functional stakeholders and in alignment with client expectations.
• Maintain data integrity in CRM and/or support ticketing systems through ongoing data cleanup, documentation, management, and billing
  
  

Qualifications

Required

• Bachelor’s degree or equivalent experience
• At least 3 years’ sales or account management experience with health care and/or technology services and solutions
• Exceptional written and verbal communication skills
• Effective presentation skills, including presentations in a sales capacity.
• Strong interpersonal skills with outstanding relationship building skills.
• Previous experience with developing collaboration and communication with all levels of management, including client level executives and cross-functional teams.
  
  

Preferred

• Sales, implementation, support or product management related work experience on assigned SaaS product
• Health care information technology (HCIT) solution strategy or consulting work experience
  
  

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart’s sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart’s third party screening provider.

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All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.

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