Technical Project Coordinator

The Technical Project Coordinator supports the Director of Application Development by coordinating day-to-day IT operations and internal system-related projects. The focus is on execution, organization, and follow through across IT, application workflows, and cross-department initiatives. This position helps reduce operational bottlenecks so system ownership and higher-level priorities can move forward efficiently. The role is primarily internally focused on IT operations and internal application workflows, with a smaller external component supporting DealforceCRE clients. Strong technological aptitude is important, but deep technical expertise is not required.

Essential Duties – Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Coordinate onboarding and offboarding processes, including hardware setup, account provisioning, phone setup, and decommissioning.
• Manage and track IT- related requests, including hardware, printers, and basic troubleshooting.
• Build working knowledge across a diverse application ecosystem (proprietary apps, ClickUp, Google Workspace, Microsoft 365, Box, internal training systems) to support day-to-day usage, troubleshooting, and coordination.
• Support backlog organization and documentation in Linear, including assisting with user story drafting and task tracking.
• Coordinate with external developers, including overseas teams, to track progress, follow up on tasks, and maintain clarity on priorities.
• Facilitate communication between departments to gather feedback on systems and workflow improvements.
• Run recurring check-ins with internal teams to provide updates on projects, features, and progress.
• Create and maintain internal documentation, SOPs, and training materials.
• Support execution of system and operational projects as directed. 

Marginal Duties

• Assist with vendor coordination, including service contracts and renewals.
• Provide support and training to external DealforceCRE clients, including onboarding guidance and answering basic platform questions while escalating complex issues as needed.
• Support coordination during system issues and help keep communication clear and organized when priorities shift.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Excellent communication skills for accurate information exchange across technical and non-technical audiences.
• Exceptional organizational skills to manage multiple projects, follow up consistently, and meet deadlines.
• Strong follow-through and the ability to manage tasks independently once priorities are established.
• Strong technological aptitude with the ability to quickly understand systems, tools, and workflows.
• Comfort working with SaaS platforms and basic IT troubleshooting.
• Demonstrated proficiency utilizing Microsoft 365 and similar productivity platforms through practical experience.  

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

This job description outlines primary responsibilities and qualifications but does not encompass all tasks or requirements. Additional duties may be assigned as necessary. 

The ideal candidate should have a positive, can-do attitude and…

• Be First. Be Fast. Persist. Plain and simple: we’re responsive, quick to action, and we tirelessly fight through everyday challenges.
• Do More. Be More. We believe that if we’re not exceeding expectations, we’re not doing enough. On every level, we do more because that’s how we’re wired.
• Be Direct. Show Respect. We’re straight shooters when it comes to our clients and team. Honesty and respect go a long way in the world of business. And life.
• Be Flexible. Embrace Change. Every day is a new day with new challenges. We know that’s just how the world works. So, we’re always prepared to adapt in order to succeed. 
• Be Inspired. Be Proud. We’re motivated to do work that inspires us. We have pride and passion in everything we do. 
• Say It. Own it. Accountability is key here at SimonCRE. So, we say what we mean and do what we say. 
• Dream Up. Team Up. We dream big and work together to make things happen. Around here we KNOW teamwork makes the dream work. 
• Be Helpful. Build Trust. When people think of us, we want them to think of a company that is nothing but helpful.

Supervisory responsibilities- None

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• General office environment

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to remain in a stationary position for long periods of time
• Minimal lifting and carrying up to 25 pounds

Travel Required- No.

Required Education, Experience, Licenses

•  High school diploma or equivalent required
• Four-year college degree preferred
• 1 to 3 years of experience in IT operations, project coordination, technical support, or a closely related role preferred (or equivalent demonstrated experience)
• Proficient with Microsoft Office including Word and Excel as well as Microsoft 365, Google Workspace, calendar management and general technology is required
• Experience with ClickUp, Linear, Box, or similar SaaS platforms is a plus
• Experience with macOS is a plus
• Valid Driver’s License

SimonCRE provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.