What are the responsibilities and job description for the Representative, Guest Services position at Simon Property Group?
Job Location:
The Mills at Jersey Gardens
Primary Purpose
Seeking a passionate individual to deliver world-class service and grow with a dynamic brand. Looking for a career where you can grow? Join us to develop your skills and make a real impact on every guest's day. This position is responsible for serving as a customer services / information source and sales agent, providing miscellaneous service, as herein defined, to guests and retailers. This position is the front-line position and Simon’s interaction with its guests; consequently, strong sales and customer service skills are essential.
This position is a temporary role for 90 days but has the possibility to become a permanent position depending on business needs and performance.
Principal Responsibilities
Minimum Qualifications
The Mills at Jersey Gardens
Primary Purpose
Seeking a passionate individual to deliver world-class service and grow with a dynamic brand. Looking for a career where you can grow? Join us to develop your skills and make a real impact on every guest's day. This position is responsible for serving as a customer services / information source and sales agent, providing miscellaneous service, as herein defined, to guests and retailers. This position is the front-line position and Simon’s interaction with its guests; consequently, strong sales and customer service skills are essential.
This position is a temporary role for 90 days but has the possibility to become a permanent position depending on business needs and performance.
Principal Responsibilities
- Responsible for representing Simon to guests by providing high quality, efficient, friendly and energetic service.
- Delivers on all Simon Service initiatives and delivers excellent service to guests.
- Seeking a person with dedication to exceeding guest expectations through exceptional service and seamless operations.
- Hard-working, honest, and a fast learner, eager to gain experience and contribute positively to a dynamic service team.
- Responsible for executing on all tourism initiatives (including individual and group tours), Simon program enrollments and tracking, and other programs unique to specific centers.
- Ability to respond to guest and retailer inquiries and advise on the appropriate resolution.
- Responsible for maintaining a professional physical appearance of Simon Guest Services including marketing materials; signage, displays, and ensuring that all displayed information is current and relevant.
- Serves as “Seller” function of the Simon Coupon Book program, and/or other payment products.
- Overseas daily financial management (including responsibility for own deposit and reconciliation) of all initiatives sold at Simon Guest Services including Simon Coupon Book, and other mall programs.
- Implements and follows all cash handling procedures by corporate guidelines for the POS and all Simon income-generating initiatives.
- Provides support and assistance to co-workers and to other departments as requested by all supervisors; participates in team meetings and efforts to implement the center’s projects and achieve the center’s goals.
- Maintains confidentiality and follows the code of ethics.
Minimum Qualifications
- A high school diploma or equivalent
- 1-2 years of customer service or sales background
- The incumbent must be articulate, outgoing, and present a professional, pleasant, and courteous appearance always
- Must be at least 18 years of age
- Ability to spend 100% of his/her time on their feet when providing services to all internal and external guests
- Ability to effectively perform multiple tasks for up to 5 hours at a time
- Ability to work a flexible schedule including weekdays, weeknights, weekends, and holidays mandatory.