Representative, Guest Services

Job Location:

The Mills at Jersey Gardens

Primary Purpose

This position is responsible for serving as a customer services / information source and sales agent, providing miscellaneous service, as herein defined, to guests and retailers. This position is the front line position and Simon’s interaction with its guests; consequently, strong sales and customer service skills are essential. This position is a temporary role for 90 days but has the possibility to become a permanent position depending on business needs and performance.

Principal Responsibilities

The successful candidate’s responsibilities will include, but not be limited to:

• Responsible for representing Simon to guests by providing high quality, efficient, friendly and energetic service
• Delivers on all Simon Service initiatives and delivers excellent service to guests
• Serves as “Seller” function of the Simon Gift Card program, and/or other payment products
• Oversees daily financial management (including responsibility for own deposit and reconciliation) of all initiatives sold at Simon Guest Services including Simon Gift Cards, and other mall programs
• Responsible for maintaining a professional physical appearance of Simon Guest Services including marketing materials; signage, displays, and ensuring that all displayed information is current and relevant
• Ability to respond to guest and retailer inquiries and advise on the appropriate resolution
• Implements and follows all cash handling procedures per corporate guidelines for the POS and all Simon income-generating initiatives
• Ability to capture additional information from consumers transacting or not transacting at Simon Guest Services (e.g. email or mobile information, charity donations
• Provides support and assistance to co-workers and to other departments as requested by supervisor; participates in team meetings and efforts to implement the center’s projects and achieve the center’s goals
• Ensure compliance with all policies and procedures pertaining to Simon programs including Simon Gift Cards, Simon Youth Foundation, Blackhawk Retailer Program, Gift with Purchase programs and other initiatives
• Responsible for executing on all tourism initiatives (including individual and group tours), VIP Shopper program enrollments and tracking, and other programs unique to specific centers
• Maintains confidentiality and follows the code of ethics
  
  

  

Minimum Qualifications

• A high school diploma or equivalent
• 1-2 years of customer service or sales background
• The incumbent must be articulate, outgoing, and present a professional, pleasant, and courteous appearance at all times
• Must be at least 18 years of age
• Ability to spend 100% of his/her time on their feet when providing services to all internal and external guests
• Ability to effectively perform multiple tasks for up to 5 hours at a time
• Ability to work a flexible schedule including weekdays, weeknights, weekends, and holidays
  
  

The salary range for this position is $15.11 - $22.64. Actual compensation within that range will be dependent upon various factors, including an individual’s skills, experience and qualifications and the geographic location of the job. It is uncommon for an individual to be hired at the top end of the pay range.