Operations Coordinator

Our Foundation:

Mission: We shape timeless and functional designs from simple, natural materials to elevate everyday life.

Vision: To celebrate the beauty of objects with real, authentic character.

Values: Dignity & Respect | Ownership & Initiative | Commitment to Quality & Craft | Learning & Growth Together

Position Summary:

The Operations Coordinator supports the day-to-day administrative functions of the engraving and shipping teams. This entry-level role is central to keeping orders moving accurately and on time — from creation in our ERP system (NetSuite) through fulfillment. The ideal candidate is highly organized, comfortable working across multiple departments, and takes pride in keeping things running smoothly behind the scenes.

This position works closely with Graphic Artists and the Operations Supervisor to maintain real-time order visibility, communicate updates across all sales channels, and ensure workflow consistency. 

We offer competitive pay and a benefit package that includes: medical, dental, and vision coverage, employer paid life & disability, paid time off, flexible holiday time, 401k retirement plan with employer match, and tuition reimbursement assistance.  Additionally, we offer exclusive employee discounts on both our glass and pottery products and at our restaurant. 

Primary Duties and Responsibilities:

• Creates, processes, and distributes production work orders in NetSuite.
• Uploads and maintains daily engraving orders within the order tracking system.
• Monitors and updates work order statuses to ensure accuracy and real-time visibility.
• Tracks open orders and proactively follows up on incomplete or stalled orders.
• Monitors orders that have been picked but not yet shipped and escalates as needed.
• Communicates order status and ship date updates to all sales channels.
• Monitors and responds to emails and inquiries from internal and external sales channels in a timely manner.
• Identifies, troubleshoots, and escalates order issues, delays, or system errors.
• Maintains accurate system data and supports workflow consistency across departments.
• Collaborates with cross-functional teams to support continuous process improvement.
• Performs all other duties as assigned.

Qualifications Required:

• High school diploma or equivalent.
• Minimum 1 year of administrative, operations, or customer-facing experience.
• Proficiency in Microsoft Excel and/or Google Sheets.
• Comfortable learning new software systems; experience with NetSuite, Shopify, or other Enterprise Resource Planning (ERP)/ Warehouse Management System (WMS) platforms.
•  Strong attention to detail and commitment to accuracy.
• Ability to manage multiple tasks and shifting priorities in a fast-paced environment.
• Clear, professional communication skills – both written and verbal.

Success Factors / Job Competencies: 

• Organized and detail oriented. 
• Team player who communicates well and works easily across departments.
• Self-motivated with a sense of ownership over your responsibilities.
• Adaptable and calm when priorities shift or problems arise.
• Eager to learn and grow within an operations environment.

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is frequently required to stand, walk, and reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and distance vision.

Simon Pearce is committed to the policy of equal employment opportunity and to provide all employees with the work environment necessary to enable them to advance on merit as far as their talents and skills will take them, without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, status as a protected class of veteran, or any other legally protected status.

Salary : $19 - $23